CHARLES CLEMONS
Kansas City,MO
Summary
Dynamic Collections Supervisor with proven success at Synerprise Consulting Services, adept at leading teams to exceed production goals while ensuring compliance with federal laws. Expert in negotiation and conflict resolution, I have effectively trained agents and implemented strategies that enhanced performance tracking and debt recovery. Passionate about fostering strong client relationships.
Overview
21
21
years of professional experience
Work History
Collection Agent
QC Holdings Financial Inc.
11.2024 - Current
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Collections Supervisor
Synerprise Consulting Services
02.2007 - 09.2024
- -Responsible for the management of 15 collection agents.
- -Ensures the staff is meeting production goals, complying with company standards and
- federal collection laws and generally performing the essential functions of their
- position.
- -Responsible Training incoming collectors and getting them up to speed on company
- procedures and HIPAA laws.
- -Input data and creating spreadsheets showing the progress of my staffs efforts to collect
- debts.
- -Responsible for transferring invoices into the system.
Collections Agent
CCS Ocean Inc.
06.2004 - 01.2007
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Art Education
University of Maryland, Eastern Shore
Princess Anne, MDSkills
- Accounts reconciliation
- Negotiation techniques
- Collection strategies
- Customer relationship management
- Team leadership
- Employee training
- Performance tracking
- Conflict resolution
- Payment processing
- Goal oriented
- Debt recovery
- Call center experience
- Client relations
- Goal-oriented mindset
- Account management
Timeline
Collection Agent
QC Holdings Financial Inc.
11.2024 - Current
Collections Supervisor
Synerprise Consulting Services
02.2007 - 09.2024
Collections Agent
CCS Ocean Inc.
06.2004 - 01.2007
Art Education
University of Maryland, Eastern Shore
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