Charles Collins
Arizona Department Of Child Support Services
Lake Havasu City,Arizona
1
Certification
21
years of professional experience
Child Support Services Officer II drives child support enforcement through case file review, legal action preparation, and interstate/jurisdictional coordination. Locates absent parents, interviews parties, and drafts court pleadings and correspondence to move cases toward resolution. Supports accurate collection and distribution of child support by documenting evidence and working with judicial partners.
Work History
Child Support Services Officer II
2 Years 5 Months- Working in the Intergovernmental Enforcement Division.
- Located absent parents to ensure compliance with child support obligations.
- Review and analyze case files.
- Determined legal actions and prepared pleadings for court to facilitate case resolution.
- Conduct Interviews, collect pertinent information and secure required documentation for cases being processed
- Collection and distribution of court ordered child support.
- Facilitated case management processes to ensure timely child support enforcement actions.
- Analyzed client data to assess eligibility for services and improve support outcomes.
- Collaborated with legal teams to streamline documentation and expedite court-related processes.
- Communicate with various judicial jurisdictions.
- Developed training materials to enhance staff understanding of child support policies and procedures.
- Implemented process improvements that increased efficiency in case processing and client communication.
- Led initiatives to enhance interdepartmental collaboration for improved service delivery standards.
- Mentored junior staff, fostering professional growth and ensuring compliance with state regulations.
- Oversaw quality assurance measures to maintain accuracy in case records and financial transactions.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Benefits Eligibility specialist
1 Year- Processed applications for nutrition, cash, and medical benefits, ensuring timely access to necessary resources.
- Conduct interviews with applicants, data entry client information, and approve benefits.
- Evaluated client eligibility for economic assistance programs, ensuring compliance with state regulations.
- Conducted thorough assessments and interviews to determine individual needs and service requirements.
- Collaborated with multidisciplinary teams to streamline application processes and enhance service delivery.
Deputy Sheriff
13 Years- Conducted criminal investigations, interviews and effectively documented information into reports for possible prosecution.
- Observed traffic, pro-active criminal activity and answered calls for service while patrolling an assigned area.
- Worked with outside agencies such as the Department of Homeland Security, the Social Security Administration, FBI, and Arizona ADOT Investigations.
- Collaborated with outside agencies, including Department of Homeland Security, Social Security, FBI, and Arizona ADOT Investigations, to enhance investigative outcomes.
Education
Associate in Science (A.S.) - Administration of Justice
Skills
Child support enforcement
Case file analysis
Court pleadings preparation
Interagency coordination
Benefits eligibility determination
Excellent Customer service
Effective time management
Excellent verbal and written communication
Provide support to the Leadership Team
assist
develop and write Standard Operating Processes (SOP)
flow charts
desk aids
and/or manuals
Attend meetings in supervisor's absence or when needed and communicate changes or updates to the team.
Participate
support
and assist in coordination of region wide projects and events
Assist with escalated calls
high levels
complex cases
and walk-ins.
Provide support for new employee onboarding and orientation
schedules
plan workflow
and daily working arrangements for an assigned team
Attend training related to current position
Maintain knowledge and provide support to office on new/revised child support policies
procedures
and processes.
Participate in cross training to gain subject matter expertise for all other functions.
Provide technical guidance
administrative expertise
and subject matter expertise for assigned function to CSSO 1/II's.
Assist by training and coaching on processes.
Monitor and evaluate new or ongoing processes to assure compliance and data accuracy
Participate in design
development
modification
and implementation of agency projects/pilots/programs/processes
Attend team huddles / facilitate huddles in Supervisor absence
Child support calculations
Compliance monitoring
Court order enforcement
Probation violation reporting
Investigative case management
Warrant coordination
Case management software
Certification
Arizona Level One Fingerprint Card
Timeline
Child Support Services Officer II
Arizona Department Of Child Support Services
03.2024 - CurrentRead More
Benefits Eligibility specialist
Arizona Department of Economic Security
03.2023 - 03.2024Read More
Deputy Sheriff
Mohave County Sheriff's Office
08.2005 - 08.2018Read More
Fullerton Junior College
Associate in Science (A.S.) from Administration of Justice
Read More