Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Colon

Maryville,TN

Summary

Dynamic Outbound/Inbound Process Assistant at Amazon, recognized for driving operational excellence and enhancing team capabilities. Proven track record in problem-solving and safety management, achieving significant cost savings while fostering effective relationships. Adept in real-time issue resolution and committed to delivering results in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Amazon | TYS5, DEN4 | Sort & Fulfillment Centers

Outbound/Inbound Process Assistant
Maryville, TN, Colorado Springs, CO
08.2021 - Current
  • Led outbound operations handling 100K+ units/night, ensuring on-time departures and delivery promise adherence
  • Supported launch of TYS5; created standard work documents and trained associates on SOPs
  • Mentored junior staff, improving team capability and readiness for promotion
  • Conducted proactive maintenance and resolved issues in conveyor/photo-eye systems
  • Drove safety audits and implemented 5S initiatives, reducing SLI/SBI metrics
  • Utilized OB/IB-SSP, YMS, and Sim ticket systems for real-time issue tracking and resolution
  • Created and tracked metrics to identify cost savings and improve workflow
  • Participated in quality audits (Apollo, SOS Sync) and labor planning during peak season
  • Developed and led engagement programs supporting inclusion and recognition

Digital Court Reporter & Videographer

Courtscribes Inc.
02.2016 - 03.2020
  • Performed all facets of transcription, including court reporting, closed captioning, real-time captioning, Communications Access Real-time Reporting (CART) and webcasting.
  • Aggregated and copied finalized documents for disbursement across interested parties, pleadings, appeals, wills and contracts.
  • Provide accurate Real Time Read-Back.
  • Drafted legal papers and managed complaints, summons and interrogatories.
  • Scanning and expediting exhibits.
  • Uploading Legal recordings.

Merchandising Execution Associate

The Home Depot
01.2010 - 01.2016
  • Worked along side advertising directors to optimize promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Updated signage and price tags to reflect current sales.
  • Unloaded arriving product stock and moved to store display areas.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Communicated with vendors to answer questions, order samples and resolve issues.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Operated cardboard balers, forklifts and trash compactors safely.
  • Created attractive displays to promote items.
  • Greeted, serviced and thanked all customers.
  • Transported merchandise to sales floor.
  • Rotated manufacturer products as needed.
  • Maintained neat and clean work areas for professional appeal.

Education

Associate of Science -

Miami Dade College
Miami, FL

High School Diploma -

Miami Palmetto Senior High School
Miami, FL

Skills

  • Bias for Action
  • Deliver Results
  • Punctual Attendance
  • Operational ownership
  • Relaxed in digital environment
  • Building Effective Relationships
  • Customer Service
  • Identifies opportunities to cut costs
  • Locates equipment necessary to complete tasks
  • Problem Solving
  • Aligned with Leadership
  • Safety Management

Certification

G-TDR Certified

Timeline

Amazon | TYS5, DEN4 | Sort & Fulfillment Centers

Outbound/Inbound Process Assistant
08.2021 - Current

Digital Court Reporter & Videographer

Courtscribes Inc.
02.2016 - 03.2020

Merchandising Execution Associate

The Home Depot
01.2010 - 01.2016

Associate of Science -

Miami Dade College

High School Diploma -

Miami Palmetto Senior High School

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