Summary
Overview
Work History
Education
Skills
References
Timeline
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Charles Corea

Phoenix,AZ

Summary

Results-driven and detail-oriented professional with experience in customer-facing roles and a passion for IT. Currently pursuing CompTIA Network+certification to leverage technical skill and transition into a career in Networking. Proficient in multitasking, problem-solving and team collaboration, with a strong desire to apply these skills in a IT environment. Seeking a role that combines technical expertise with excellent communication skills to deliver top-notch support and service.

Overview

5
5
years of professional experience

Work History

Bartender

Oak View Group
Phoenxi , AZ
03.2022 - Current
  • Utilized problem solving skills to resolve customer complaints in a courteous manner.
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Maintained accurate records of inventory used for daily operations such as liquors, beers, wines and mixers.
  • Conducted bar inventory on regular basis to complete daily requisition sheets.
  • Collaborated with manager to contribute to daily, holiday, and themed drink menus.
  • Trained new bartenders on drink preparation and upselling techniques.

Key Holder/ Head Bartender

Copper Blues Rock Pub & Kitchen
Phoenix, AZ
10.2019 - 03.2022
  • Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
  • Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
  • Supported Front of house management in achievement of company goals and KPIs.
  • Trained new team members on proper key-holding, Bartending and Serving duties including opening and closing the store, handling register transactions, customer service standards.
  • Resolved customer complaints according to company policy while ensuring satisfaction at all times.
  • Diagnosed and repaired POS systems as needed

Education

High School Diploma -

Cibola High School
Yuma, AZ
05-2013

CompTIA Network+ Candidate (Expected Completion:[

CompTIA Network+ Boot Camp (Udemy:[4/2024-Present]

IT Certification (Technical Support Fundamentals),

Skills

  • Analytical thinking
  • Troubleshooter
  • Organizational skills
  • Excellent Communication
  • Leadership Team Building
  • Team Coaching and Training
  • Team Support and Collaboration
  • Customer Relations

References

References available upon request.

Timeline

Bartender

Oak View Group
03.2022 - Current

Key Holder/ Head Bartender

Copper Blues Rock Pub & Kitchen
10.2019 - 03.2022

High School Diploma -

Cibola High School

CompTIA Network+ Candidate (Expected Completion:[

CompTIA Network+ Boot Camp (Udemy:[4/2024-Present]

IT Certification (Technical Support Fundamentals),

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Charles Corea