Charles Darden
Hawthorne,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Receptionist
New Waze
03.2023 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Customer Service Manager
Amazon
02.2021 - 01.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Program Trainer
A & C Life Skills
08.2017 - 03.2021
- Designed and conducted training sessions to enhance perception and decision-making skills.
- Monitored, evaluated and recorded training activities and program effectiveness
- Taught special needs clients basic living skills .
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Decision-making
- Adherence to high customer service standards
- Conflict resolution techniques
- Team building and leadership
Timeline
Receptionist
New Waze
03.2023 - Current
Customer Service Manager
Amazon
02.2021 - 01.2023
Program Trainer
A & C Life Skills
08.2017 - 03.2021
High School Diploma -
Crenshaw High School
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