Dynamic Assistant Store Manager with a strong focus on customer service, team building, and operational efficiency. Expertise in strategic planning and enhancing store performance through effective training and problem-solving.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Howell Township, NJ
01.2014 - 10.2024
Supervised daily operations to ensure compliance with store policies and procedures.
Trained and mentored new staff on customer service excellence and operational standards.
Implemented visual merchandising strategies to enhance product displays and improve customer engagement.
Analyzed sales data to identify trends and develop targeted promotional strategies.
Assistant Store Manager
Dick Sporting Goods
Princeton, NJ
05.2012 - 01.2018
Coordinated inventory management processes to optimize stock levels and minimize shrinkage.
Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Collaborated with department managers to streamline workflows and improve efficiency across teams.
Led team meetings to communicate objectives, share feedback, and foster a positive work environment.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Store Manager
Home Depot
Freehold, NJ
05.1989 - 03.2012
Led daily operations to enhance store efficiency and customer satisfaction.
Managed inventory control processes, reducing stock discrepancies and optimizing product availability.
Developed and implemented training programs for staff, improving team performance and service quality.
Oversaw visual merchandising standards, ensuring compliance with brand guidelines and enhancing customer experience.
Fostered a positive work environment by mentoring employees, promoting teamwork, and resolving conflicts effectively.
Collaborated with upper management on strategic initiatives to align store objectives with corporate goals.