Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charles Davidson

Los Angeles,CA

Summary

Supervised all aspects of casino operations in the absence of the shift manager, ensuring compliance with gaming regulations and operational efficiency. Managed staff during high-volume shifts, enhancing team performance and customer satisfaction through effective communication and conflict resolution.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Relief Shift Manager

Commerce Casino
Commerce, CA
02.2019 - 04.2026
  • Oversaw entire casino operations in absence of shift manager, ensuring efficiency and compliance.
  • Supervised staff during high-volume shifts to guarantee smooth operational flow.
  • Supported shift manager in daily operations, ensuring seamless functionality across all departments.
  • Supervised casino supervisors, providing timely updates on departmental activities and addressing issues promptly.
  • Resolved customer inquiries and complaints, enhancing guest satisfaction and fostering a positive experience.
  • Conducted regular inspections to uphold cleanliness and safety standards.
  • Enforced gaming regulations and internal policies to ensure fair play compliance.
  • Trained new employees on customer service standards and adherence to casino policies.
  • Managed cash handling processes, ensuring strict compliance with security protocols.

Education

Associate's Degree - Business Administration

El Camino College
Compton, CA

Bachelor's Degree - Business Administration

Cal State Dominguez Hills University
Carson, CA

Skills

  • Casino operations management, Financial reporting, Cash management, Presentation development, Data entry
  • Customer service
  • Customer relationship management
  • Casino operations
  • MS Excel Skills
  • MS Word Skills
  • Data entry
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Compliance
  • Hiring and recruiting
  • Flexible schedule
  • Presentation development

Certification

  • Department of Justice- Manager's Key Employee License - Valid to April 2028

Timeline

Relief Shift Manager

Commerce Casino
02.2019 - 04.2026

Associate's Degree - Business Administration

El Camino College

Bachelor's Degree - Business Administration

Cal State Dominguez Hills University
Charles Davidson