Charles Davila
Las Vegas,USA
Summary
Results-driven operations and team management professional with 10+ years of experience across healthcare services, employee supervision, customer service, logistics, warehouse operations, sales, and manufacturing environments. Experienced in staff scheduling, employee coaching, training, performance management, customer relations, process improvement, documentation, inventory control, and day-to-day operations. Recognized for a strong work ethic, accountability, adaptability, and the ability to develop practical solutions that improve efficiency and employee engagement. Committed to building positive workplace environments while supporting organizational goals and growth.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Regional Manager
Gti laboratories
11.2024 - 01.2026
- Managed employee timecards, scheduling, workload distribution, and monthly team meetings to support efficient daily operations.
- Coached and developed staff while implementing performance improvement plans to strengthen accountability, productivity, and professional growth.
- Served as a key point of contact for customer service concerns, partnering with sales representatives to resolve account issues and conflicts efficiently.
- Identified operational challenges and implemented practical, sustainable solutions to improve workflow and overall efficiency.
- Strengthened employee engagement and morale by recognizing accomplishments through monthly employee acknowledgments and incentive programs.
- Managed employee relations and corrective actions, including verbal and written warnings, formal write-ups, and terminations when necessary.
- Strategically delegated responsibilities based on workload and team capabilities while developing and implementing SOPs to improve efficiency, consistency, and employee well-being.
Specimen Collector
GTI laboratories
01.2021 - 01.2026
- Collected specimens for pathology and drug-screen testing while following established procedures and maintaining patient confidentiality.
- Scheduled patient testing appointments and coordinated services efficiently and professionally.
- Ordered and maintained necessary supplies to support daily specimen collection and testing operations.
- Accurately documented patient appointments, interactions, and specimen collection records using internal tracking spreadsheets.
- Maintained detailed specimen logs and ensured accurate tracking from collection through shipment.
- Prepared and shipped specimens via FedEx while maintaining complete tracking and shipment records.
- Communicated effectively with supervisors and relevant parties regarding patient status, testing requirements, and specimen-related matters.
- Performed administrative, program, and project-related duties as assigned, adapting to changing operational needs.
Team Member
Target
10.2018 - 01.2021
- Supported daily sales and store operations while working toward established sales and customer service goals.
- Processed truck deliveries, sorted and stocked merchandise, and maintained an organized and efficient backroom.
- Conducted inventory and price audits, completed price changes, and maintained accurate merchandise records.
- Performed merchandise rotation and product replenishment to maintain product availability and presentation standards.
- Processed online customer orders and fulfilled orders accurately and efficiently.
- Assisted with new product launches, future product releases, and merchandise display setups.
- Balanced registers and supported accurate cash-handling procedures.
- Performed basic servicing and maintenance of registers, store equipment, and security systems.
- Supported merchandise security and loss-prevention procedures to help protect company assets.
- Maintained a clean, organized, and customer-ready sales floor and backroom.
- Worked in accordance with applicable alcohol sales and handling requirements.
Paint Prepper
Robinsons Helicopter Company
02.2012 - 06.2016
- Prepared, sanded, and cleaned helicopter components for painting and finishing.
- Performed paint preparation, touch-ups, and finishing work while maintaining attention to detail and quality standards.
- Bonded helicopter components according to established manufacturing procedures.
- Used specialized chemicals and cleaning agents to properly prepare parts for painting and assembly.
- Maintained a clean, organized, and safety-conscious work environment while handling aircraft components and industrial materials.
Jug line stacker
Sweet Ovations
02.2011 - 06.2011
- Served as a line lead, overseeing day-to-day workflow and coordinating temporary workers assigned to the production line.
- Delegated work assignments and responsibilities to temporary staff to maintain an efficient and productive workflow.
- Trained and provided direction to temporary workers on line procedures, job responsibilities, and workplace expectations.
- Monitored production activities to ensure products were properly stacked, packaged, and handled according to company standards.
- Supported food manufacturing and packaging operations in a fast-paced production environment.
- Handled food products while following established food safety, quality, and sanitation procedures.
- Maintained clean and organized work areas and equipment using approved industrial cleaning chemicals.
- Operated a forklift to safely move materials and products throughout the facility.
- Worked collaboratively with production staff to maintain productivity and meet operational demands.
Temporary Worker
Encore Staffing Agency
04.2010 - 01.2011
- Completed multiple temporary assignments supporting sales, inventory, warehouse, logistics, and food-handling operations.
- Assisted with vendor inventory counts, product organization, and inventory control activities.
- Loaded and unloaded trucks safely and efficiently while handling products and materials.
- Labeled, sorted, stacked, and organized boxes for accurate storage and distribution.
- Sorted and handled food products while following established safety and sanitation procedures.
- Completed and organized paperwork, records, and other administrative documentation.
- Adapted quickly to different job assignments, work environments, and operational requirements.
- Maintained a dependable work ethic while meeting productivity, safety, and quality expectations across multiple assignments
Education
High school diploma or GED - exit exams (G.E.D)
Harbor Occupational Center
San Pedro, CA01-2010
Skills
- Leadership & Team Management
- Employee Coaching & Training
- Staff Scheduling & Workforce Coordination
- Employee Relations & Conflict Resolution
- Operations Management & Process Improvement
- Customer Service & Complaint Resolution
- Delegation & Workload Management
- Administrative & Organizational Skills
- Inventory & Materials Management
- Healthcare Administration & Patient Services
- Data Entry, Documentation & Confidential Records
- Microsoft Office & Google Workspace
Accomplishments
Led and supported teams of 60+ employees, coordinating workloads and delegating responsibilities to maintain efficient daily operations.
Conducted 50+ employee training sessions as a first-line manager, helping staff develop skills and improve job performance.
Implemented employee recognition and reward initiatives to improve engagement, morale, and workplace culture.
Successfully resolved customer and account-related conflicts, serving as a point of contact between customers, sales representatives, and internal teams.
Recognized by Target in 2019 for achieving the highest sales of merchandise warranties and add-on products, demonstrating strong sales performance, customer engagement, and upselling ability.
Certification
Non-CDL Class C, Driver's License
Languages
English
Timeline
Regional Manager
Gti laboratories
11.2024 - 01.2026
Specimen Collector
GTI laboratories
01.2021 - 01.2026
Team Member
Target
10.2018 - 01.2021
Paint Prepper
Robinsons Helicopter Company
02.2012 - 06.2016
Jug line stacker
Sweet Ovations
02.2011 - 06.2011
Temporary Worker
Encore Staffing Agency
04.2010 - 01.2011
High school diploma or GED - exit exams (G.E.D)
Harbor Occupational Center
Additional information
- SKILLS
- Basic Computer Skills
- PowerPoint
- Word
- Fork lift
- Filing
- Teams
- Outlook
- Spark
Certificates
- ISSA Certified Personal Trainer (CPT) 2026 - 2028
- Non-CDL Class C Driver’s License