Charles Davis
Martin,TN
Summary
Dynamic leader and Small Business Owner at Arts Arcanum with a proven track record in business growth, including enhancing customer engagement as a Social Media Manager at Flemming Engineering Inc. Expert in strategic planning and customer service management, successfully expanding client bases and increasing revenue through innovative marketing strategies. Demonstrates exceptional planning and execution, alongside fostering positive employee development.
Overview
5
5
years of professional experience
Work History
Small Business Owner
Arts Arcanum
01.2019 - 02.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Social Media Manager
Flemming Engineering Inc.
01.2018 - 02.2019
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
Bachelor of Arts - Philosophy
The University of Tennessee - Martin
Martin, TN05.2026
Skills
Small business operations
Planning and execution
Vendor Relations
Business marketing
Business management and development
Operations Management
Business Development
Financial Management
Project Management
Business growth and retention
Strategic Planning
Budget Management
Staff hiring
Financial Planning
Negotiation
Staffing
New business launch
Financial Administration
Employee Performance Management
Employee Development
Human resources administration
Customer Service
Customer Service Management
Decision-Making
Business Management
Languages
Spanish
Limited Working
Timeline
Small Business Owner
Arts Arcanum
01.2019 - 02.2023
Social Media Manager
Flemming Engineering Inc.
01.2018 - 02.2019
Bachelor of Arts - Philosophy
The University of Tennessee - Martin
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