Charles Dearmond
Orlando,FL
Summary
Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage and finance options. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Medical Record Reviewer
Roberts Disability Associates
01.2023 - Current
- Conducted detailed audits on medical records to identify errors, leading to improved accuracy and quality assurance.
- Collaborated with healthcare providers to obtain necessary records and address discrepancies, resulting in comprehensive reviews.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Caregiver/Personal Assistant
Kenward Elmslie
03.2008 - 01.2023
- Assisted client with activities of daily living, promoting independence and quality of life.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Corporate Trainer Customer Service
First Trust Corportation
02.1999 - 03.2008
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
Patient Financial Counselor
Presbyterian/ St. Luke's Medical Center
06.1997 - 02.1999
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Verified patient insurance eligibility and entered patient information into system.
Education
Bachelor of Science - Social Work
Florida State University
Tallahassee, FLAssociate of Arts - General Studies
Santa Fe Community College
Gainesville06.1990
Skills
- Attention to Detail
- Insurance Verification
- Medicaid knowledge
- Financial Counseling
- Customer Service
- Patient Registration
Timeline
Medical Record Reviewer
Roberts Disability Associates
01.2023 - Current
Caregiver/Personal Assistant
Kenward Elmslie
03.2008 - 01.2023
Corporate Trainer Customer Service
First Trust Corportation
02.1999 - 03.2008
Patient Financial Counselor
Presbyterian/ St. Luke's Medical Center
06.1997 - 02.1999
Bachelor of Science - Social Work
Florida State University
Associate of Arts - General Studies
Santa Fe Community College
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