Charles Delacerda
Chandler,TX
Summary
Adaptable professional with a versatile background in delivery and service coordination. Recognized for strong multitasking and organizational skills, contributing to improved client satisfaction and operational performance.
Overview
15
15
years of professional experience
Work History
Independent Delivery Contractor
Self-employeed
Tyler, TX
01.2023 - Current
- Managed logistics for timely delivery of product and packages to various locations.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
- Adhered to safety regulations while operating vehicles, resulting in an excellent driving record without any accidents or traffic violations.
Parts and Service Coordinator
Associated Packaging Inc
Mesquite, TX
09.2019 - 06.2022
- Developed and maintained strong relationships with clients to enhance satisfaction and retention.
- Coordinated logistics for packaging projects, ensuring timely delivery and quality standards.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Operations Manager
Barnes Healthcare Services
Panama City, FL
09.2011 - 02.2019
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Full P&L responsibilities for multiple locations.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations.
- Analyzed key performance indicators to drive strategic decision-making and operational excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
Medical Assisting -
CCI
Dallas, TXSkills
- Customer service
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Inventory management
- Quality assurance
Timeline
Independent Delivery Contractor
Self-employeed
01.2023 - Current
Parts and Service Coordinator
Associated Packaging Inc
09.2019 - 06.2022
Operations Manager
Barnes Healthcare Services
09.2011 - 02.2019
Medical Assisting -
CCI