Charles Dowling
Orangeburg,SC
Summary
Eager and adaptable US-based Social Media Community Moderator with 3 years of experience and a keen interest in cultivating digital communities. Seeking project-based or part-time opportunities with Social Factor. Possesses strong communication skills and a commitment to understanding the evolving needs of diverse brands.
Overview
5
5
years of professional experience
Work History
Social Media Moderator
Let's Chatt Speech Language Services
05.2022 - Current
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Demonstrated expertise of pop culture, including a comprehensive understanding of nomenclature, cultural references, and slang.
Social Media Manager
Cache Images
04.2019 - 05.2022
- Reviews and aggregates customer issues and complaints across social media channels to recognize and report negative and positive trends.
- Communicates directly with customers in Sprinklr using company voice via social media (e.g. Instagram, TikTok), addressing complaints, engaging in voice with social media influencers, and escalating customer support issues to proper channels
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased sales by 25%
- Designed and implemented social media strategies to align with business goals.
Social Media Coordinator
Dowling Investigation, LLC
01.2020 - 08.2021
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Interacted with users in real-time, addressing questions, engaging in discussions, and contributing to troubleshooting efforts.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
Bachelor of Science - Biotechnology
Claflin University
Orangeburg, SC05.2022
Bachelor of Science - Biology
Claflin University
Orangeburg, SC05.2020
Skills
- Creative problem solver
- Digital Project Management
- Strong Interpersonal Skills
- Sprinklr
- Exceptional communication skills
- Social Media Management
- Salesforce
- Zendesk
- Detail oriented
- Proactive Learner
Timeline
Social Media Moderator
Let's Chatt Speech Language Services
05.2022 - Current
Social Media Coordinator
Dowling Investigation, LLC
01.2020 - 08.2021
Social Media Manager
Cache Images
04.2019 - 05.2022
Bachelor of Science - Biotechnology
Claflin University
Bachelor of Science - Biology
Claflin University
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