Charles Drinkard
Lynchburg,VA
Summary
Results-driven professional brings outstanding analytical, multitasking, and time management abilities. Offers background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.
Overview
12
12
years of professional experience
Work History
Multi-Store Manager
Sheetz
Lynchburg, VA
03.2023 - Current
- Used change methodologies to increase sales and led projects for increased productivity.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Controlled promotional budget to implement effective marketing strategies through media buys, event marketing and sponsorship programs.
Heavy Equipment Operator
Us pipe
Lynchburg, VA
07.2018 - 03.2023
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Carried out preventative maintenance on heavy or specialized equipment.
Store Manager
Verizon Wireless
Lynchburg, VA
01.2016 - 07.2018
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated and maintained store signage and displays.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Operations Manager
StarTek
Lynchburg, VA
04.2014 - 01.2016
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created detailed reports on the performance of individual departments within operations.
Supervisor
StarTek
Lynchburg, Virginia
04.2013 - 04.2014
- Trained new employees on company policies, job duties, and performance expectations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed team of 12-14 employees, ensuring high productivity and quality standards were met.
Customer Service Representative
StarTek
Lynchburg, VA
02.2013 - 04.2013
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
Journeymen Plumbers License - Plumbing/trade
Virginia Technical Institute
Altavista, VA07-2021
Associate of Applied Science - Business Administration
James Madison University
Harrisonburg, VA06-2011
High School Diploma -
Amherst County High School
Amherst, Va06-2008
Timeline
Multi-Store Manager
Sheetz
03.2023 - Current
Heavy Equipment Operator
Us pipe
07.2018 - 03.2023
Store Manager
Verizon Wireless
01.2016 - 07.2018
Operations Manager
StarTek
04.2014 - 01.2016
Supervisor
StarTek
04.2013 - 04.2014
Customer Service Representative
StarTek
02.2013 - 04.2013
Journeymen Plumbers License - Plumbing/trade
Virginia Technical Institute
Associate of Applied Science - Business Administration
James Madison University
High School Diploma -
Amherst County High School