Charles Dubon
Bud,WV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
AutoNation Toyota South Austin
02.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generate over $1 million a year in revenue for the company.
- Take some management responsibilities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Reviewed documentation and identified financial discrepancies where applicable.
Education
High School Diploma -
Keiser University
Nicaragua2013
Skills
- New Business Opportunities
- Pro Tools
- Interpersonal Communication Skills
- Revenue Generation
- Inbound and Outbound Leads
- B2B Sales
- Customer Relations
- CRM Software (Eleads, Compass)
- Customer Services
A little bit of myself.
I love ride motorcycle and play online games in my computer. I like to work in my vehicle also, fix everything on my own. Also like GYM, Ping pong, Volleyball, soccer and baseball.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
AutoNation Toyota South Austin
02.2019 - Current
High School Diploma -
Keiser University
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