Charles Edward Thomas Jr.
Phoenix,Az
Summary
Versatile professional with a proven track record of delivering positive results across numerous roles and industries. Strategic planner who maps out and executes effective approaches to deliver on organizational goals while maintaining strong ROI. Practiced collaborator adept at working across organizations to achieve shared goals. Natural communicator who builds strong rapport with customers to understand their needs and quickly resolve any issues that arise. Detail-oriented manager with strong experience coordinating logistics and operations for numerous projects while operating on tight deadlines.
Overview
17
17
years of professional experience
Work History
PACT HVC/Web Pro
GoDaddy LLC
02.2019 - Current
- Provide invaluable support to the organization in coordinating business logistics to keep operations running smoothly. Troubleshoot and resolve complex issues related to domain, hosting, email, Email Marketing, and security product issues. Collaborate with colleagues to manage various projects, successfully completing jobs on time and within budget.
Productivity Guide
GoDaddy LLC
06.2018 - 02.2019
- Communicated with a high-volume of customers each day to deliver expert assistance on Office 365 email and software as well as Workspace email. Utilized strong product knowledge to successfully resolve customer issues in a timely manner.
PWS Sales and Retention Triage
GoDaddy LLC
02.2018 - 06.2018
- Spearheaded the customer refund process, hearing and evaluating customer complaints and working directly with the client to try to resolve the issue or provide a refund based on existing company policy. Gathered notes on all issues and utilized critical thinking skills to make the best decision possible for the company that was consistent with policy. Built positive rapports with customers to ensure the process was as smooth and painless as possible.
C3 Inbound Sales and Support/CDT
02.2017 - 01.2018
- Developed and implemented forward thinking sales strategies to drive revenue from new and existing customers. Sourced and secured new clients through proactive outreach. Delivered support to customers on any issues that arose.
Owner
Shield Security and Patrol
01.2010 - 01.2017
- Successfully founded and operated a full-service security guard business. Devised and implemented innovative approaches to carve out a niche in a crowded field, moving from a startup to over $1.2M in business. Provided oversight on all business operations and staff, consulting with the GM and other managers to offer advice and ensure the business was running smoothly.
Owner
Fast Track Bail Bonds
01.2009 - 01.2015
- Built the company from the ground up, establishing a strong client base and a positive reputation and becoming the second largest bond company in Arizona, with over $1M in annual sales. Sold bail bonds via phone and in person to qualified individuals as determined by company guidelines while also always maintaining compliance with the Arizona Department of Insurance regulations. Carefully evaluated the risk of each defendant as a bonded individual vs. the value of the collateral posted to secure the bond to make decisions that were in the company’s best interest.
Education
Hawk Missile System Engineer - undefined
US Army
High School Diploma - undefined
Alhambra High School
Skills
- Strategic Planning
- Customer Service
- Logistics & Operations
- Problem Solving
- Workflow Optimization
- Adaptability
- Communication & Collaboration
- Project Management
- Attention to Detail
Section name
Additional Experience: Owner at Probationary Monitoring Services of Arizona (2005 to 2017) and Freelance Semiconductor Engineer (1987 to 2005)
Timeline
PACT HVC/Web Pro
GoDaddy LLC
02.2019 - Current
Productivity Guide
GoDaddy LLC
06.2018 - 02.2019
PWS Sales and Retention Triage
GoDaddy LLC
02.2018 - 06.2018
C3 Inbound Sales and Support/CDT
02.2017 - 01.2018
Owner
Shield Security and Patrol
01.2010 - 01.2017
Owner
Fast Track Bail Bonds
01.2009 - 01.2015
Hawk Missile System Engineer - undefined
US Army
High School Diploma - undefined
Alhambra High School