Charles Embler
San Diego,CA
Summary
Driven by a commitment to excellence, I leveraged my expertise in training needs analysis and interpersonal communication at Marsh Furniture to enhance staff development and productivity. My background in creative problem-solving and manufacturing, combined with a proven track record of mentoring and public speaking, significantly improved team performance and efficiency.
Overview
10
10
years of professional experience
Work History
Trainer
Marsh Furniture
High Point, NC
04.2020 - 02.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
Spray Technician
PSI Inc
Thomasville, NC
02.2019 - 02.2020
- Ensured safety compliance through strict adherence to company protocols and OSHA regulations.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Cleaned and prepared surfaces for paint application with exacting accuracy.
- Sanded and removed blemishes, dents and other imperfections on painting surfaces.
- Mixed paint colors and appropriate chemicals to complete projects.
- Monitored quality control and trends to report to job site supervisor.
- Collaborated with colleagues to troubleshoot issues, enhancing team performance and productivity.
- Performed accurate record-keeping of materials used, ensuring regulatory compliance and inventory management.
- Consistently met project deadlines by prioritizing tasks and efficiently managing time.
- Maximized equipment longevity with regular maintenance, reducing downtime and repair costs.
- Assisted with training new hires on proper spray techniques, contributing to a skilled workforce.
- Maintained a clean work environment, preventing cross-contamination between projects and upholding the professional appearance of job sites.
- Streamlined workflow processes through effective communication with team members, improving overall efficiency within the department.
- Cleaned or serviced machinery for operating efficiency using water, gasoline or hand tools.
Restaurant Waiter
Crazy Fish
Charlotte, NC
07.2016 - 01.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Waiter
Vanlandingham Estate
Charlotte, NC
05.2014 - 08.2016
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Cosmetology - Cosmetic Arts
Aurora Cosmetology
Winston-Salem, NCNC Required -
Thomasville High School
Thomasville, NC1991
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Group and individual instruction
- Training Needs Analysis
- Interpersonal Communication
- Subject matter expertise
- Manufacturing
- Training material updates
Timeline
Trainer
Marsh Furniture
04.2020 - 02.2024
Spray Technician
PSI Inc
02.2019 - 02.2020
Restaurant Waiter
Crazy Fish
07.2016 - 01.2019
Head Waiter
Vanlandingham Estate
05.2014 - 08.2016
Cosmetology - Cosmetic Arts
Aurora Cosmetology
NC Required -
Thomasville High School