Charles England
Dyersburg,TN
Summary
Results-driven and experienced Technician with a strong background in copper and fiber installations, cable placement, splicing, and construction work. Seeking a challenging position where my technical skills and leadership experience can contribute to the success of a dynamic organization. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Technician II
TEC
07.2022 - 08.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Drafted preventive maintenance schedule to support equipment longevity.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
Copper & Fiber Technician
AT&T
07.2016 - 06.2022
- Upgraded legacy copper networks to high-speed fiber optics, improving overall connectivity for clients.
- Optimized network capacity by implementing appropriate routing techniques in fiber deployments.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Streamlined communication between team members by providing clear instructions during fiber optic installation projects.
- Installed and configured new devices and system components.
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technician
Multiband/DIRECTV
07.2012 - 06.2016
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
- Addressed routine equipment maintenance according to established schedule.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
Combat Medic, Medical Squad Leader
U.S. Army
06.2006 - 06.2012
- Kept combat zone work environments as clean and organized as possible and maintained unit in constant state of readiness.
- Managed large and diverse group of personnel consisting of both American and foreign defense forces.
- Established field medical stations to provide triage and stabilization services during large-scale operations.
- Maintained accountability for sensitive items such as controlled substances used for pain management, ensuring proper storage and disposal.
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Served as a vital communication link between frontline units and supporting medical elements during combat operations.
- Increased soldier readiness through regular health screenings, vaccinations, and preventive medicine initiatives.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Educated military personnel on first aid techniques and preventative medicine practices to reduce injury rates within the unit.
- Delivered emergency medical treatment at point of wounding on combat battlefields.
Education
No Degree - Computer Information Technology
Tennessee College of Applied Technology - Newbern
Newbern, TN01.2024
No Degree - Computer Aided Design
Tennesee College Of Applied Technology - Newbern
Newbern08.2011
Skills
- Cable Installation
- Fiber Optics
- Copper Splicing
- Construction
- Troubleshooting
- Project Management
- Leadership
- Customer interaction
- Relationship Building
- Customer rapport
- Mechanical Knowledge
- Works Well Under Pressure
- Written/Verbal Communication
Timeline
Technician II
TEC
07.2022 - 08.2023
Copper & Fiber Technician
AT&T
07.2016 - 06.2022
Technician
Multiband/DIRECTV
07.2012 - 06.2016
Combat Medic, Medical Squad Leader
U.S. Army
06.2006 - 06.2012
No Degree - Computer Information Technology
Tennessee College of Applied Technology - Newbern
No Degree - Computer Aided Design
Tennesee College Of Applied Technology - Newbern
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