Charles Farria
Destrehan,LA
Summary
Proven Sales Associate with a track record of driving sales through expert customer needs assessment and upselling techniques. At Foot Locker, excelled in creating lasting customer relationships and exceeding sales targets. Skilled in retail store operations and client service, consistently delivering results by leveraging both hard and soft skills to meet and surpass employer expectations. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Sales Agent
UPS Customer Center
11.2024 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Associate
Foot Locker
06.2023 - 11.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Crew Member
RaisingCanes
02.2022 - 04.2022
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Sales Associate
KidsFootLocker
08.2021 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Science - RespiratoryTherapist
Delgado Community College
New Orleans, LA05-2027
High School Diploma -
Destrehan High School
Destrehan, LA05.2024
Skills
- Upselling
- Sales Development
- Customer Needs Assessment
- Order Processing
- Product Promotions
- Client Service
- Retail Store Operations
Timeline
Sales Agent
UPS Customer Center
11.2024 - Current
Sales Associate
Foot Locker
06.2023 - 11.2024
Crew Member
RaisingCanes
02.2022 - 04.2022
Sales Associate
KidsFootLocker
08.2021 - 02.2022
Associate of Science - RespiratoryTherapist
Delgado Community College
High School Diploma -
Destrehan High School
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