Summary
Work History
Education
Skills
Timeline
Positions
Overview
OperationsManager

Charles Faulkner

Indianapolis,IN

Summary

Highly motivated leader with 21 years of entrepreneurial and managerial expertise. Known for fostering enduring professional relationships with colleagues, staff, and clients, driving team cohesion and client satisfaction. Proficient in independent management and collaborative teamwork, adept at overseeing administrative tasks and sales operations to achieve organizational goals.

Work History

Member

CRS Unlimited, LLC
Indianapolis, IN
01.2016 - 05.2022
  • A group of esteemed individuals took the initiative to pursue an entrepreneurial venture by founding and operating our own company
  • While this endeavor ultimately did not achieve the anticipated success, the experience provided invaluable lessons in resilience, strategic decision-making, and resource management.
  • Developed and implemented strategic plans for the start-up, including financial goals and objectives.
  • Recruited, trained and managed a team of professionals to ensure successful operations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Business Account Manager

AT&T Communications
Indianapolis, IN
02.2003 - 04.2009
  • Single point of contact for over 500 business accounts.
  • Served as sole liaison for local and long-distance sub-contractors and corporate entities.
  • Attended trade shows and conferences as union and company representative.

Executive Assistant

Southwestern Bell Corporation
Indianapolis, IN
05.1996 - 02.2003
  • Assisted customers who escalated their questions or concerns to the Vice President Consumer Services or the Chairperson's Office.
  • Maintained a database of all escalated cases, ensuring accuracy of data entry and reporting.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with company policies and processes related to escalations management.
  • Developed training materials and conducted workshops to educate union and company staff on proper escalation processes.

Education

Cosmetology -

St. Joseph College of Cosmetology
St. Joseph. MI
05-1985

High School Diploma -

Grace Christian High School
Watervliet
06-1982

Skills

  • Microsoft Office
  • Problem-solving abilities
  • Attention to Detail
  • Customer Account Management
  • Effective communication abilities
  • Regulatory compliance understanding
  • Training development
  • Written Communication

Timeline

Member

CRS Unlimited, LLC
01.2016 - 05.2022

Business Account Manager

AT&T Communications
02.2003 - 04.2009

Executive Assistant

Southwestern Bell Corporation
05.1996 - 02.2003

Cosmetology -

St. Joseph College of Cosmetology

High School Diploma -

Grace Christian High School

Positions

Customer Service Representative, Executive Assistant and Founding Member

Overview

26
26
years of professional experience

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Charles Faulkner