Charles Freeman
Smyrna,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations and consistently meeting set goals. Uses decision-making skills and sound judgment to positively impact company success and customer satisfaction. Manager who supports and motivates employees to achieve their professional and personal goals while setting and meeting own goals. Strives to leave a positive impact on clients, employees, supervisors and co-workers in all daily interactions. Dedicated to learning new things and acting on constructive feedback.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nashville Area Manager
National Driver Solutions
09.2022 - Current
- Supervised 10 locations and managed over 60 drivers, maintaining contractual obligations requested by clients.
- Actively listened to customers, handled client concerns quickly and reported major issues with the actions taken, to company and client owners.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recruited new contractors and oversaw training of new drivers to meet our client's requests.
General Manager
Red Robin
08.2017 - 09.2022
- Monitored financial performance against set budgets and controlled expenses to meet financial goals.
- Trained and coached team members to maintain high productivity and performance metrics.
- Conducted performance evaluations to assess manager development and growth.
- Ensured the restaurant exceeded health and safety standards set out by the company and state.
- Addressed any customer complaints or issues to improve overall guest satisfaction scores.
Assistant Manager
Chilis Bar n Grill
03.2011 - 08.2017
- Supervised day-to-day operations to ensure quality and service expectations.
- Created employee schedules to align coverage with forecasted sales.
- Created positive customer relations increasing returning customers by addressing problems proactively and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented training program to set new employees up for success.
Education
Tennessee Tech
Vanderbilt Full-Stack Coding Bootcamp
02.2022
High School Diploma -
Blackman High School
05.2007
Skills
- Multitasking
- Adapting to Change
- Meeting Goals and Performance Expectations
- Managing People
- Recruitment and Hiring
- Customer Relations
- Management Development
- Reading Situations and Responding Accordingly
Websites
Certification
ServSafe Certified
Vanderbilt Web Development Boot Camp
Timeline
Nashville Area Manager
National Driver Solutions
09.2022 - Current
General Manager
Red Robin
08.2017 - 09.2022
Assistant Manager
Chilis Bar n Grill
03.2011 - 08.2017
Tennessee Tech
Vanderbilt Full-Stack Coding Bootcamp
High School Diploma -
Blackman High School
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