Charles Friend
Depoe Bay
Summary
Detail-oriented professional with a background in customer service and front desk operations. Known for effective data entry and quality control skills, ready to leverage expertise to enhance organizational efficiency and deliver exceptional service. A strong desire for creating meaningful relationships in the community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BiMart
Lincoln City, OR
11.2025 - Current
- Assisted customers with product inquiries and order issues, ensuring satisfaction and loyalty.
- Maintained accurate records of transactions using point-of-sale systems to enhance efficiency.
- Collaborated with team members to streamline processes for quicker service delivery.
- Demonstrated product knowledge to educate customers on benefits and features effectively.
- Processed returns and exchanges according to company policies, minimizing discrepancies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer complaints professionally, improving overall service quality.
Front Desk Receptionist
Thomas, Coon, Newton, & Frost
Portland, OR
05.2020 - 05.2025
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Coordinated scheduling for appointments, ensuring efficient use of resources and time.
- Maintained organized front desk area, enhancing overall office efficiency and visitor experience.
- Assisted clients with inquiries, providing accurate information and fostering positive relationships.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Trained new reception staff on procedures and best practices for customer service excellence.
- Developed and enforced office protocols that enhanced workflow and communication among teams.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Team Supervisor
Red, White, And, Blue Thrift Store
Gladstone, OR
02.2015 - 04.2020
- Supervised daily operations of sales team, ensuring efficient workflow and optimal customer service.
- Mentored and trained new staff on store policies and sales techniques to enhance team performance.
- Developed sales strategies that increased overall revenue through effective inventory management and merchandising.
- Conducted regular performance evaluations to identify areas for improvement and implement targeted training programs.
- Organized regular team-building events to foster camaraderie among staff members, leading to improved communication, cooperation, and morale across the department.
- Managed a high-performing sales team that consistently exceeded revenue targets through diligent prospecting efforts and excellent relationship-building skills.
- Conducted thorough market research to stay informed of industry trends and competitor strategies, allowing for proactive adjustments to our own approach when necessary.
- Streamlined communication within the team through regular meetings, updates, and open channels for sharing ideas or concerns.
Education
Bachelor of Science - History
University of North Carolina At Greensboro
Greensboro, NC06-2012
Skills
- Customer service
- Critical thinking
- Data entry
- Active listening
- Conflict resolution
- Microsoft Office Suite
- Quality control
- Clerical support
- Filing
- Multi-line phone talent
- Store maintenance
- Service upselling
Certification
Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
French
Elementary
Timeline
Customer Service Representative
BiMart
11.2025 - Current
Front Desk Receptionist
Thomas, Coon, Newton, & Frost
05.2020 - 05.2025
Sales Team Supervisor
Red, White, And, Blue Thrift Store
02.2015 - 04.2020
Bachelor of Science - History
University of North Carolina At Greensboro