Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Gainey

Anderson,SC

Summary

Dynamic and results-driven professional with extensive experience in food safety and customer service at Kroger Bakery. Proven ability to enhance customer satisfaction through quality control and effective team collaboration. Skilled in kitchen equipment operation and committed to maintaining high cleanliness standards, ensuring a safe and organized work environment.

Overview

37
37
years of professional experience

Work History

Baker

Kroger Bakery
08.2020 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

Assistant Manager

Fourth Turn Grill Daytona Beach Fl
08.2015 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Traveler Supervisor

Nascar Daytona Beach Fl
02.2005 - 05.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Assistant Manager

Fazolis
06.1998 - 03.2005
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Managerl

Long John Silver's
10.1988 - 03.1998
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Bachelor of Arts - Philosophy

Clemson University
Clemson, SC
05.2005

High School Diploma -

Mainland High School
Daytona Beach, FL
05.1988

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Food safety
  • Attention to detail
  • Kitchen safety
  • Cleanliness standards
  • Oven operation
  • Adaptive and creative
  • Quality control
  • Time management
  • Management
  • Product presentation
  • Opening and closing duties
  • Basic math
  • Kitchen equipment operation
  • Waste reduction
  • Portion control
  • Minimize ingredient waste
  • Recipe creation and conversion
  • Stock rotation
  • Allergen awareness
  • Scaling recipes
  • Temperature control
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Hand-eye coordination
  • Physical stamina
  • Inventory management
  • Equipment maintenance
  • Cost control
  • Quality testing and assurance
  • Safe knife handling
  • Weights and measures
  • Health and safety regulations management
  • Professional telephone manner
  • Ingredient measurement

Timeline

Baker

Kroger Bakery
08.2020 - Current

Assistant Manager

Fourth Turn Grill Daytona Beach Fl
08.2015 - 07.2019

Traveler Supervisor

Nascar Daytona Beach Fl
02.2005 - 05.2014

Assistant Manager

Fazolis
06.1998 - 03.2005

Managerl

Long John Silver's
10.1988 - 03.1998

Bachelor of Arts - Philosophy

Clemson University

High School Diploma -

Mainland High School

Similar Profiles

CREATE PROFILE
Charles Gainey