Charles Gibson
Haskell,USA
Summary
With a proven track record at Diversified Crop Ins Serv, I excel in utilizing advanced software for precise claim adjustments and embody a continuous learning mindset. Renowned for exceptional communication skills and adept at negotiation, my career is marked by efficiently resolving customer inquiries and significantly enhancing claim processing standards. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.
Overview
1
1
Certification
55
55
years of professional experience
Work History
Staff Adjustor
Rain and Hail Insurance Servic
Amarillo, TX
12.2025 - Current
- Evaluated claims to ensure compliance with policy guidelines and regulations.
- Investigated loss events by gathering information from clients and stakeholders.
- Communicated findings effectively to clients, providing clear explanations of coverage decisions.
- Collaborated with legal teams to resolve complex claim issues and disputes.
- Trained junior adjusters on best practices for claims handling and investigation techniques.
- Mentored staff on effective negotiation strategies to achieve favorable settlement outcomes.
Crop Adjustor
Agri Sompo Southwest
Lubbock, Texas
01.2021 - 10.2024
- Engaged in ongoing training sessions designed to keep abreast of new developments in the field of crop adjuster services.
- Proficiently utilized computer software applications such as Microsoft Office Suite, proprietary claim systems, and other specialized software programs.
- Successfully completed crop inspections and field visits to assess damage and adjust claims according to industry guidelines.
Crop Adjustor
Diversified Crop Ins Serv
Lubbock, Texas
01.2016 - 01.2021
- Successfully completed crop inspections and field visits to assess damage and adjust claims according to industry guidelines.
- Investigated complaints raised by customers about their experiences during the claim resolution process.
- Ensured compliance with all relevant government regulations pertaining to the adjustment process.
Field Serv Rep
RCIS
Lubbock, Texas
11.2011 - 12.2014
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
Crop Adjustor
RCIS
Lubbock, Texas
11.2010 - 10.2011
- Engaged in ongoing training sessions designed to keep abreast of new developments in the field of crop adjuster services.
- Maintained accurate records of all activities related to the adjustment process, including notes, reports, and correspondence with claimants.
- Successfully completed crop inspections and field visits to assess damage and adjust claims according to industry guidelines.
Financial Services Coordinator
First Ag Credit
Lubbock, Texas
11.2008 - 12.2010
- Collaborated closely with other departments to ensure accurate budgeting, forecasting, and expenditure tracking.
- Performed month-end closing activities including preparing journal entries and reconciling balance sheet accounts.
- Interacted regularly with external auditors during year end audit process and addressed their queries promptly.
Assistant Claims Manager
USAG Ins
Lubbock, Texas
09.1994 - 10.2003
- Provided technical guidance and direction to team members on complex claim issues.
- Created detailed reports summarizing overall claim activity for senior leadership review.
- Ensured timely payment of all approved claims within established guidelines.
Cotton Broker
Gibson Cotton Company
Haskell, Texas
10.1987 - 05.1990
- Facilitated the negotiation of deals between buyers and sellers, ensuring all parties were satisfied with their respective positions.
- Demonstrated strong analytical skills in order to evaluate risk and reward scenarios associated with different securities or products.
- Maintained accurate records of investments made by clients, including daily performance reviews and regular account statements.
Manager
Gibson Farms
Haskell, Texas
03.1973 - 06.1989
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Data Processing Manager
Burk Royalty Oil and Gas
Wichita Falls, Texas
09.1971 - 03.1973
- Established procedures for monitoring usage trends and resource utilization across multiple platforms.
- Conducted tests on new software releases prior to deployment in order to identify potential issues.
- Monitored performance of data processing activities to ensure accuracy and completeness of results.
Education
Certification - business and computers
Draughons Business College
Wichita Falls, Texas05-1967
Skills
- Self-Motivation and Initiative
- Communication and Interpersonal Skills
- Continuous learning mindset
- Negotiation and Conflict Resolution
Certification
- 254746
- CAPP ID: 113338
Timeline
Staff Adjustor
Rain and Hail Insurance Servic
12.2025 - Current
Crop Adjustor
Agri Sompo Southwest
01.2021 - 10.2024
Crop Adjustor
Diversified Crop Ins Serv
01.2016 - 01.2021
Field Serv Rep
RCIS
11.2011 - 12.2014
Crop Adjustor
RCIS
11.2010 - 10.2011
Financial Services Coordinator
First Ag Credit
11.2008 - 12.2010
Assistant Claims Manager
USAG Ins
09.1994 - 10.2003
Cotton Broker
Gibson Cotton Company
10.1987 - 05.1990
Manager
Gibson Farms
03.1973 - 06.1989
Data Processing Manager
Burk Royalty Oil and Gas
09.1971 - 03.1973
Certification - business and computers
Draughons Business College