Charles Guillen
Menifee,CA
Summary
Sales / Desk Manager
General Sales Manager
Finance Manager
Internet Manager
Overview
13
13
years of professional experience
Work History
Sales Manager
IE HYUNDAi Of Loma Linda
Loma Linda, CA
08.2024 - Current
- Monitored customer satisfaction levels and took corrective action when needed.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
Sales Manager
Hyundai of Moreno Valley
Moreno Valley, California
09.2020 - 07.2024
- Led sales team in achieving monthly sales targets and customer satisfaction goals.
- Developed training programs for new staff to enhance product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and develop strategic plans.
- Managed inventory levels to ensure optimal stock availability for customers.
- Conducted regular performance reviews to mentor team members and improve productivity.
- Coordinated with finance department on pricing strategies and financing options for customers.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Finance Manager
DCH JEEP Chrysler Dodge of Temecula
Temecula, CA
01.2016 - 04.2020
- Reviewed financial statements from customers prior to extending credit terms.
- Supported sales team in coordinating paperwork and closing sales.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Sold service contracts, insurance and after-market products while continually tracking sales, developing goals, and pitching new products, resulting increased revenue.
- Educated customers on importance of service contracts to provide better product experiences and gap insurance benefits.
- Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
- Structured deals and negotiated with financial institutions to complete financing and funding.
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Finance Manager/ Desk Manager
Ontario Jeep Chrysler Dodge
Ontario, CA
08.2012 - 01.2016
- Analyzed sales data to inform financial strategies and decisions.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Created monthly performance metrics that tracked key performance indicators.
Education
UC Irvine
Skills
- Managing
- Finance Experience
- Leadership
- Computer Literate
- Structuring Deals
- Customer Service Skills
- Closing Skills
Accomplishments
High Gross Average as a Finance Manager and Desk Manager
as a Finance Manager Get Deals Approved quickly and Funded.
Excellent Customer Service Skills
As a Desk Manager Ability Lead and Motivate Sales People and make Deals.
Timeline
Sales Manager
IE HYUNDAi Of Loma Linda
08.2024 - Current
Sales Manager
Hyundai of Moreno Valley
09.2020 - 07.2024
Finance Manager
DCH JEEP Chrysler Dodge of Temecula
01.2016 - 04.2020
Finance Manager/ Desk Manager
Ontario Jeep Chrysler Dodge
08.2012 - 01.2016
UC Irvine