Charles Haines
Puyallup,Washington
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 12 years of leadership in Marihuana industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
42
42
years of professional experience
Work History
Startup Founder
Blue Horizon Medical
Tacoma, WA
07.2010 - 03.2018
- Created organization's mission and vision statements for use by employees.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Maintained P&L and shouldered corporate fiscal responsibility, resulting in high profit level.
Startup Founder
Legal Liaison
Tacoma, WA
01.2000 - 02.2011
- Created organization's mission and vision statements for use by employees.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw business-wide changes to modernize procedures and organization.
National Sales Manager
Carlyle Inc.
Tukwila, WA
07.1985 - 09.1999
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Managed and motivated sales team to increase revenue [@22% in 12 months.
- Forecasted sales of $15 million and set successful policies to achieve sales objectives and related metrics within timeframe.
- Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
Operational Manager
Anixter Inc, Anixter International
Tukwila, WA
04.1976 - 07.1985
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Arts - Psychology/Business
The Evergreen State College
Olympia, WA05.1979
Skills
- Leadership and People Development
- Organizational Development
- Financial Management
- Profit and Loss Management
- Project Oversight
- Contract Negotiation
- Results Orientation
- Approachable and Outgoing
- Expectation Management
Timeline
Startup Founder
Blue Horizon Medical
07.2010 - 03.2018
Startup Founder
Legal Liaison
01.2000 - 02.2011
National Sales Manager
Carlyle Inc.
07.1985 - 09.1999
Operational Manager
Anixter Inc, Anixter International
04.1976 - 07.1985
Bachelor of Arts - Psychology/Business
The Evergreen State College