Charles Harris

• Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
• Promoted a secure environment through the enforcement of hotel policies, procedures, and regulations.
• Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
• Reduced security incidents by maintaining a visible presence and communicating with guests and staff.
• Safeguarded hotel assets by regularly inspecting property perimeters, parking lots, and public areas for signs of trespass or damage.
• Evaluated guest feedback to identify trends in security concerns, leading to proactive measures for continued improvement.
• Assisted management in developing crisis response plans tailored specifically for the unique needs of the hotel environment.
• Trained new security officers on best practices and protocols, contributing to increased team effectiveness.
• Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
• Collaborated with local law enforcement agencies to ensure a safe environment for hotel guests and staff.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Monitored CCTV cameras and alarm systems for security breaches.
• Streamlined incident reporting processes, resulting in more accurate documentation and timely response to security issues.
• Increased overall guest satisfaction by promptly addressing security concerns and providing professional assistance.
• Examined doors, windows and gates to verify security.

• Highly skilled and dedicated Armored Car Security Officer with excellent driving and customer satisfaction records
• Able to perform a variety of difficult physical tasks in the course of ensuring product security
• High scheduling flexibility to include evenings, weekends and special assignments as required
• Class B Commercial Driver's License with excellent driving history
• Strong ability to ensure control safety and security of armored vehicles
• High abilities in loading and unloading armored vehicles
• Excellent instincts for detecting suspicious behavior
• Good oral and written communication skills
• Sound skills in coordinating armored car security with bank security personnel.
• Reported suspicious activities and persons to law enforcement.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Partnered with 15 Army Reserve and National Guard component units, which consist of over 300 personnel per unit
• Supported unit leaders with planning, coordinating, and execution of Exportable Combat Training Capabilities, and Multi-Echelon Integrated Brigade Training Exercises
• Designed and developed training system methodologies and peer-to-peer coach/mentoring
• Coordinated the development of information regarding any training issues/assist with the formulation of training policies and procedures.

• Coordinated the planning and execution of individual and collective training in preparation for real-world deployments
• Conducted concurrent and sustainment training for the unit; ensuring soldier proficiency and readiness in a stressful operational environment
• Trained and validated the combat effectiveness and readiness of maneuver units.

• Instructed at the Armor Basic Officer Leadership Course with a daily strength of 5 cadre and 70 students with an annual load of over 560 students
• Established current standards of conduct and accountability to newly commissioned officers
• Maintained accountability of course equipment valued at $100,000 during numerous Situational and Full Spectrum Training Exercises
• Applied knowledge of the Armor's Mission Essential Tasks List and U.S

Army Doctrine to conduct evaluations and performance inspections.