Charles Hawes
Maple Valley,WA
Summary
Resourceful project coordinator with expertise in operations and workflow optimization. Demonstrated success in enhancing team goals through strategic scheduling and effective communication. Skilled at managing projects from inception to completion in high-risk environments, driving continuous improvement and adaptability.
Overview
25
25
years of professional experience
Work History
Marketing Specialist, Service Advisor & Operations Coordinator
Metropolitan Detail
Redmond, Washington
06.2018 - 06.2026
- Cultivated customer relationships from initial contact through vehicle delivery, ensuring a seamless experience.
- Scheduled and coordinated workflow for a team of eight technicians handling approximately 20 vehicles per week. Increasing sales 15% each successive year.
- Created estimates, service recommendations, parts procurement, and maintained proactive customer communications to enhance service satisfaction.
- Produced high-quality photography/videography for social media, website graphics, and marketing materials.
- Managed social media accounts, creating content that resonates with target audiences growing accounts 200%.
- Developed marketing campaigns with Google, Bing, and Yelp to enhance brand awareness and customer engagement.
- Lead hydraulic lift relocation, installation and ongoing maintenance. Assisted in shop relocation twice, installed large overheard lighting array, and provided mechanical shop operations support.
Principal Photographer & Consignment Reconditioning Manager
Park Place LTD
Bellevue, Washington
09.2015 - 06.2018
- Coordinated mechanical, cosmetic, detailing, tire, body, and specialty repairs with internal departments and outside vendors for all consignment cars, roughly 55% of the inventory.
- Produced high-quality inventory photography for over 1,200 luxury, exotic, and collector vehicles.
- Created the blueprint for successive photographers on photography techniques and best practice to continued brand recognition.
- Developed creative concepts for photo shoots, enhancing visual storytelling and engagement.
- Captured images of special events to document memorable moments, parties, and company web portraits for all staff.
Print Shop Supervisor
Streamline International
Issaquah, Washington
09.2013 - 03.2015
- Led operations of a three-person commercial print shop, ensuring efficient workflow and high-quality output.
- Supervised daily operations in fast-paced print production environment.
- Coordinated production scheduling, quality control, inventory management, shipping, and adherence to customer deadlines.
- Monitored and adjusted equipment for optimal performance, enhancing print quality and reducing downtime.
- Operated large-format latex, UV, and specialty printing equipment.
- Fabricated industrial graphics, equipment placards, signs, decals, and aerospace-related metal identification plates.
Fire Suppression Technician
Fire Chief Equipment
Redmond, Washington
07.2010 - 08.2013
- Installed, inspected, serviced, and repaired commercial fire systems to ensure compliance and operational readiness.
- Obtained SFD certifications for FEX-I and E-4 pre-engineered suppression systems.
- Assisted with fire alarm testing and conducted Halon/clean-agent system inspections for data centers and commercial facilities, contributing to safety compliance.
- Performed hydrostatic testing and certified high-pressure cylinders up to 6,250PSI in accordance to DOT safety regulations, ensuring reliability and safety standards.
Damage Controlman First Class (E-6)
United States Navy
San Diego, California
02.2001 - 02.2009
- Conducted emergency response and fire suppression systems maintenance aboard USS Bonhomme Richard for three Persian Gulf deployments and one Pacific deployment.
- Achieved Damage Controlman 1st-Class (E-6) in just over 6 years
- Served on Operations: Anaconda, Enduring Freedom, Iraqi Freedom, and Unified Assistance
- Received Letter of Commendation from Rear Admiral C. Ames for "Superb logistical efforts" in correcting over 500 Damage Control discrepancies following record setting back to back deployments.
- Trained more than 1,300 sailors in firefighting, damage control, and emergency response procedures, ensuring readiness for crisis situations.
- Served as Lead Basic/Advanded Fire Fighting Instructor, Duty Fire Marshal, Repair Locker Leader, Scene Leader, and Gas Free Engineer.
- Performed regular testing for chemical and biological agents for Chemical and Biological warfare agents.
- Maintained firefighting, flooding-control, ventilation, and emergency-response systems.
- Saved the US Government over 231 thousand dollars with zero safety mishaps while working with Navel Facilities NW at Whidbey Island.
- Qualified to operate and monitor shipboard, black water and grey water disposal systems, both at sea and inport.
Education
Some College (No Degree) - Fire Science
Bellevue Community College
Bellevue, WASkills
- Operations Coordination
- Project Coordination
- Vendor Management
- Production Scheduling
- Workforce Scheduling
- Quality Assurance
- Team Leadership
- Technical Troubleshooting
- Inventory Management
- Customer Communications
- Photography and videography
- Adobe Creative Suite
- Microsoft Office Suite
- CRM & Scheduling Software
- Mechanical assembly and repair
- Industrial Safety
- Fire Technology
- HazMat/MSDS training
- Advanced Firefighting Training
- Industrial Training
- Gas Free Engineer Qualification
- High-pressure Cylinder Testing
- Digital marketing
- Graphic design
- Fire safety inspections
- Disaster preparedness
- Emergency management
- Fire protection engineering
- Fire prevention
- Blueprint reading
Certifications & Professional Qualifications
- Seattle Fire Department (SFD) Certifications: FEX-4 (Portable Fire Extinguishers) & Type E-4 (Engineered Chemical Systems)
- DOT Cylinder Requalification: Trained High-Pressure Cylinder Inspector & Tester (Hydrostatic / Visual Testing per 49 CFR Parts 173 & 180)
- Hazardous Materials & Gas Safety: Gas Free Engineering, Atmospheric Testing & HazMat/MSDS Compliance Standards
- Fire Protection & Safety: Advanced Shipboard Firefighting & NFPA Fire Safety Inspection Standards
- Specialized Systems: High-Pressure Compressed Gas & Breathing Air Systems (SCBA) Testing/Certification
- Occupational Health: General Industrial Safety Standards
Accomplishments
- Navy Achievement Medal
- Letter of Commendation from Rear Admiral C. Ames
- Damage Controlman Class "A" Course Honor Graduate
- Sailor of the Quarter, NAVFAC NW
Timeline
Marketing Specialist, Service Advisor & Operations Coordinator
Metropolitan Detail
06.2018 - 06.2026
Principal Photographer & Consignment Reconditioning Manager
Park Place LTD
09.2015 - 06.2018
Print Shop Supervisor
Streamline International
09.2013 - 03.2015
Fire Suppression Technician
Fire Chief Equipment
07.2010 - 08.2013
Damage Controlman First Class (E-6)
United States Navy
02.2001 - 02.2009
Some College (No Degree) - Fire Science
Bellevue Community College