Charles Hendrix
Statesboro,GA
Summary
Experienced Custodial Supervisor with over 20+ years of experience in custodial. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Custodial Services Supervisor
Georgia Southern University
STATESBORO, United States
12.2012 - Current
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Prepared and submitted accident and injury reports.
- Promoted efficient inventory practices among team members.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Employed best maintenance and safety practices with 0% incident rate in 2022.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 160 hours per week.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Ensure, maintain and enter accurate data into Computerized Time Management System (TMA) that are related to work status, pertinent details, costs (labor/materials), dates, time, invoices, images, actions performed to correct issue, etc.
- Develop, implement and maintenance cleaning plan for each work area to provide individually and equally proportional assignments to ensure workload balance and complete service delivery by applying cleaning rates to required frequencies and services
Community Oriented Policing
City Of Statesboro
STATESBORO, United States
07.1998 - 09.2007
- Contributed to problem-oriented policing efforts by identifying problem areas, recommending and implementing solutions and monitoring results.
- Prepared reports to accurately document information.
- Appeared in court as witness and delivered testimony.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Built excellent rapport and working relationship with community, to build trust and improve upon communication.
- Thoroughly analyzed criminal information and processed crime scenes.
- Managed over 100 customer calls per week in housing apartment, within 1 month calls were reduced to 5.
Combat Engineer
US Army Reserve
Metter, GA
03.1991 - 09.2007
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Placed explosives and performed mine-sweeping activities on land.
- Maintained 100% accountability of assigned equipment worth more than $100,000 dollars.
- Trained in use of tear gas, passive ordnance and explosives.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Managed team of five personnel in mine-clearing operations, resulting in zero injuries.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Attended required training sessions and seminars.
Deputy Sheriff Officer
Bulloch County Sheriff's Office
STATESBORO, United States
08.1987 - 07.1998
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Managed vehicle registration department with 10 civilian employees.
Military Police
US Army
Ft Lewis , WA
06.1984 - 06.1987
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Provided emergency response security, eliminating hazards and potential dangers.
- Maintained 100% accountability of assigned equipment worth more than 50 million.
- Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Documented and organized security information accurately and efficiently.
- Employed negotiation techniques to diffuse hostile situations.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
Education
Some College (No Degree) - Electrician Certification 20 Credit Hours
Ogeechee Technical College
Statesboro, GASome College (No Degree) - HVAC Diploma 30 Credit Hours
Ogeechee Technical College
Statesboro, GASome College (No Degree) - Business Management
Ogeechee Technical College
Statesboro, GABachelor of Science - Protecting The United States of America
US Army
FT Lewis, WAHigh School Diploma -
Statesboro High School
Statesboro, GA06.1984
Skills
- Customer Relations
- Issue Resolution
- Daily Facility Operations
- Task Prioritization
- Customer Needs Assessments
- Goal Management
- Professional Relationships
- Complaint Handling
- Facilities Inspection
- Procedure Implementation
Certification
- Certified P.O.S.T Certification (Ft. Lewis, WA) 408 hours
- Certified Combat Lifesaver 40 hours (Ft Lewis, WA)
- UCMJ 80 hours (Ft Lewis, WA)
- Certified P.O.S.T Certification (Armstrong State College) 560 hours
- Train the Trainer 80 hours (Armstrong State College)
- Verbal Judo 40 hours (Armstrong State College)
- Traffic Accident Reconstruction 80 hours (GPSTC)
- Crime Scene Investigations 80 hours (GPSTC)
- Defused hostile situations 40 hours (Armstrong State College)
- School Safety 40 hours (GPSTC)
- Basic Jailer Certification State of GA (80 hours) Bulloch County
- Correctional Officer Training (80 hours) GPSTC
Timeline
Custodial Services Supervisor
Georgia Southern University
12.2012 - Current
Community Oriented Policing
City Of Statesboro
07.1998 - 09.2007
Combat Engineer
US Army Reserve
03.1991 - 09.2007
Deputy Sheriff Officer
Bulloch County Sheriff's Office
08.1987 - 07.1998
Military Police
US Army
06.1984 - 06.1987
Some College (No Degree) - Electrician Certification 20 Credit Hours
Ogeechee Technical College
Some College (No Degree) - HVAC Diploma 30 Credit Hours
Ogeechee Technical College
Some College (No Degree) - Business Management
Ogeechee Technical College
Bachelor of Science - Protecting The United States of America
US Army
High School Diploma -
Statesboro High School
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