CHARLES TONY HIGH
Saint Augustine,FL
Summary
Accomplished and energetic Professional with a solid history of achievement in Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include exceeding goals, driving results and creating a great work experience.
Experienced with developing and implementing tailored technology solutions to meet business needs. Utilizes strong project management and analytical skills to deliver innovative solutions. Track record of fostering collaborative environments and driving operational efficiency.
Overview
40
40
years of professional experience
Work History
Business Indirect Manager
Verizon Wireless
Jacksonville, FL
04.2022 - 12.2025
- Led cross-functional teams to implement strategic initiatives enhanced business sales and strategies into multiple markets
- Optimized operational processes, resulting in improved service delivery to business customers, and eased the sales process for sales associate.
- Developed training programs for staff, increasing team efficiency and knowledge retention. Worked with Cellular Sales leadership to align trainings and support.
- Analyzed market trends to inform product development and marketing strategies.
- Visited sales location, doing observations. Side by side selling. floor coaching, and reviews with store leadership on results and strategy to improve.
Retail Business Manager
Verizon Wireless
Jacksonville, FL
06.2016 - 04.2022
- Developed and executed strategic sales plans to enhance market penetration and revenue growth with in the Jacksonville Retail locations.
- Led cross-functional teams to optimize retail operations and improve business sales.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Conducted targeted training sessions to strengthen employee performance and enhance understanding of product offerings across diverse locations.
- Collaborated with district manager to support sales initiatives across all locations. Assisted retail managers in enhancing operations for their specific sites.
- Developed and executed strategic sales plans to enhance market penetration and revenue growth.
Solutions Manager
Verizon Wireless
Pensacola, FL
08.2006 - Current
- As a Solutions Manager, you energize not only our customers at our Retail Stores but also your own sales team! In this role, you will fully support the delivery of the ultimate customer experience by working with your solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. You will model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. You will also manage store merchandise and layout to align with store merchandising plans.
- Solutions Managers must also effectively manage the performance of their teams. As such, you will be expected to assess and track your team’s performance, which includes meeting and exceeding assigned quotas, and work with your team to implement development plans for any existing skill gaps. To ensure your team contributes to the growth of a loyal VZW customer base, you will provide ongoing development, training, and coaching that inspires and motivates your team.
- Additionally, you will utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met. Ultimately, as a retail leader, your ability to build, motivate, and manage a strong sales team will help keep Verizon Wireless at the forefront of the technology solutions landscape.
Owner
Back Yard Decks and More
Pensacola, FL
09.2005 - 08.2006
- At this position I was in charge of bidding jobs, insuring the jobs where completed with satisfaction. I was contracted by Mitchell Home Builders to do all of their punch out, steps, and decks installations. I had to run payroll and insuring all jobs had the right supplies to be completed.
Retail Store Manager
T-Mobile
Saint Augustine/Pensacola, FL
01.1998 - 04.2005
- The Retail Store Manager (RSM) thrives in a dynamic and high energy environment. They are responsible for the leadership and management of a retail store location; along with meeting or exceeding sales goal of the store. The position directs daily activities of store operations to increase revenue drive standards of excellence and maintain established processes to ensure outstanding customer service. Recruitment, retention, HR responsibilities and constant development of the sales team and the Manager in Development is a critical responsibility of this role. The RSM performs a variety of management functions including: achieving store productivity/financial targets, planning and executing promotional and local store marketing activities. The RSM demonstrates ongoing informal coaching, performance reviews, assistance and support to the sales team.
- Responsibilities:
- Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
- Make staffing adjustments as needed to meet the needs of the business.
- Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.
- Establish and exceed organizational performance and individual performance goals.
- Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
- Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
- Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
- Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.
- Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.
- Ensure that sales associates are up to speed on training for new products and offerings, and know the sales techniques necessary to sell them.
- Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
Combat Medical Specialist
US Army/ Florida National Guard
FL
08.1986 - 11.2002
Education
High School Diploma -
Escambia High
Pensacola, FL05-1985
Associate of Science - Pre Med
Pensacola Junior College
Pensacola, FLExecutive Business Leadership Course - Business Leadership
University Of Notre Dame (Mendoza Business School)
South Bend, INSkills
- Active Learning
- Building Strategies
- Education and Training
- Administration and Management
- Active Listening
- Critical Thinking
- Judgment and Decision Making
- Production and Processing
- Business analysis
Timeline
Business Indirect Manager
Verizon Wireless
04.2022 - 12.2025
Retail Business Manager
Verizon Wireless
06.2016 - 04.2022
Solutions Manager
Verizon Wireless
08.2006 - Current
Owner
Back Yard Decks and More
09.2005 - 08.2006
Retail Store Manager
T-Mobile
01.1998 - 04.2005
Combat Medical Specialist
US Army/ Florida National Guard
08.1986 - 11.2002
Associate of Science - Pre Med
Pensacola Junior College
High School Diploma -
Escambia High
Executive Business Leadership Course - Business Leadership
University Of Notre Dame (Mendoza Business School)