Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA GREENE

Harrisburg,PA

Summary

Dependable and conscientious Human Service professional with 20 years of experience providing support to adults and juveniles. Looking to advance my career within the Human Service field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Business Account Manager

Center For Employment Opportunity
03.2021 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.

Employment Specialist

YWCA of Greater Harrisburg
06.2018 - 02.2021
  • Provide individualizing career and training related services to veterans and eligible persons with significant barriers to employment
  • Assist with connecting job ready candidates with potential employers in a variety of industries
  • Assessing veterans to match their skills, interest and abilities to the current job market.
  • Recognized client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
  • Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.

Employment Specialist

Vista Adult Services
02.2017 - 06.2018
  • Assisting individuals with obtaining integrated competitive employment through the process of job find
  • Assessments of skills and interest and resume preparation
  • Touring potential businesses, negotiations with potential employers.
  • Matched clients to open positions based on skills and work requirements.
  • Recognized client employment barriers and devised strategies to resolve.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.

Therapeutic Support Aide

Goodwill Keystone Area
02.2012 - 01.2017
  • Provide therapeutic Support to adults in a day program setting
  • Assess strengths and skills of the individual on a one-on-one basis
  • Provide tactile and sensory tasks to improve skill, assist in providing opportunities for positive community interactions and new experiences.

Community Support Services, Northwestern Human Services
01.2004 - 08.2014
  • Support persons with intellectual disabilities and their families within a residential setting
  • Taught life skills, such as positive relationships, contributing to the community, control and choices, and supports within the home
  • Assisting individuals with planning meaningful activities in and outside of the home
  • Assisted in collecting and providing data for Individual Service Plans.

Education

High School Diploma -

Harrisburg High School
Harrisburg, PA
06.1997

Skills

  • Customer and Personal Service
  • Critical Thinking
  • Coordination
  • Social Perceptiveness
  • Judgment and Decision Making
  • Active Learning
  • Monitoring
  • Time Management
  • Customer Needs Assessments
  • Team Goals
  • Complex Problem Solving
  • Negotiation
  • Instructing

Timeline

Business Account Manager

Center For Employment Opportunity
03.2021 - Current

Employment Specialist

YWCA of Greater Harrisburg
06.2018 - 02.2021

Employment Specialist

Vista Adult Services
02.2017 - 06.2018

Therapeutic Support Aide

Goodwill Keystone Area
02.2012 - 01.2017

Community Support Services, Northwestern Human Services
01.2004 - 08.2014

High School Diploma -

Harrisburg High School

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JESSICA GREENE