Marnie Setzer
North Ogden,UT
Summary
Results-driven professional with comprehensive background in business account management. Skilled in developing and maintaining client relationships that drive business success. Known for strong team collaboration and adaptability, ensuring consistent achievement of business goals.
Overview
9
9
years of professional experience
Work History
Business Account Manager
Wayfair
06.2019 - 03.2025
- Managing business accounts, sales, data entry, outbound calling, inbound calls, keeping track of shipping orders, quoting orders.
- Identify opportunities for category growth, utilizing competitive analysis, trend research, and internal performance monitoring as data points.
- Challenge the status quo and always be on the lookout for ways to streamline and improve the efficiency of existing processes while effectively managed.
- Developed and maintained strong relationships with key business clients to enhance customer satisfaction.
- Analyzed client needs to provide tailored solutions that drive sales growth and improve account performance.
- Collaborated with cross-functional teams to streamline processes, ensuring timely fulfillment of client requests.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
Enroller
Wayfair
Ogden, UT
11.2015 - 06.2019
- Outbound calls, data entry, customer service, collecting business information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Mountain High School
Kaysville, UT12.1992
Skills
- Verbal & written communication
- Customer Service
- Collaborative team member
- Critical thinker
- Time management
- Self-starter
- Sales
- Data-driven decision making
- Product and service sales
- Relationship management
- Budget management
- New territory penetration
- Quote formulation
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Active listening
- Decision-making
- Detail-oriented
- Relationship building
- Sales operations
- Rapport and relationship building
- Business development and planning
- Sales presentations
- Self motivation
- Product knowledge
- Client relations
- Sales processes
- Appointment scheduling
- Time management abilities
- B to B sales
- Closing techniques
- Pricing strategy
- Customer order management
- Business analytics
- Data analytics
- New business development
Timeline
Business Account Manager
Wayfair
06.2019 - 03.2025
Enroller
Wayfair
11.2015 - 06.2019
High School Diploma -
Mountain High School
Hobbies and Interests
Reading, Spending time with family