Summary
Overview
Work History
Education
Skills
References
Certification
Affiliations
References
Timeline
Generic

Charles H. Lyons

Bulverde

Summary

Dynamic professional with a proven track record at G2 Secure Staff, excelling in leadership and team development. Expert in process optimization and customer service excellence, I have successfully implemented training programs that enhanced operational efficiency and fostered a collaborative work environment. Committed to achieving goals and driving performance improvements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

G2 Secure Staff
San Antonio
09.2022 - Current
  • Implemented new policies and procedures as Lead Trainer at Spirit Airlines.
  • Assigned virtual training classes, ensuring comprehensive coverage for all employees.
  • Assisted agents with training modules to enhance operational efficiency.
  • Oversaw counter operations, maintaining high service standards.
  • Managed gate operations to ensure timely departures and arrivals.
  • Directed flight dispatch processes, optimizing resource utilization.

GSA

UNIFI
San Antonio
07.2021 - 10.2022
  • Provided exceptional support to passengers at Breeze Airline, enhancing travel experiences.
  • Resolved customer inquiries and issues promptly, ensuring satisfaction.
  • Coordinated check-in processes to expedite passenger flow.
  • Assisted with baggage handling and claims, maintaining operational efficiency.
  • Managed ticketing and reservations, optimizing service delivery.
  • Trained new staff members on customer service protocols and best practices.
  • Maintained accurate records of interactions, contributing to performance metrics.
  • Collaborated with team members to foster a positive work environment.

Courier Driver

The Cutting Edge Courier
San Antonio
06.2021 - 10.2022
  • Distributing merchandise for customers throughout San Antonio and adjacent regions

Vehicle Inventory Photographer

Xcite Automotive
12.2020 - 06.2021
  • Maintained accurate vehicle information for operational efficiency.
  • Managed inventory for marketing and sales across Ford, Mercedes, and Honda.

Education

High School Diploma -

Lee High School
San Antonio, TX
05.2025

Skills

  • Leadership and team development
  • Inventory management
  • Event planning
  • Dispute resolution
  • Microsoft Office proficiency
  • Adaptability
  • Communication skills
  • Customer service excellence
  • Employee training and development
  • Time management
  • Process optimization
  • Safety compliance
  • Mentoring and coaching
  • Goal orientation
  • Staff supervision
  • Complex problem-solving
  • Team leadership
  • Multitasking abilities
  • Workflow enhancement

References

  • Carolyn Vaughn, Friend, 210-326-9643
  • Robin Armstrong, Supervisor, Spirit Airlines, 210-413-3828
  • Veronica Del La Garza, General Manager, Spirit Airlines, 361-389-6472

Certification

  • Ordained a Minister

Affiliations

Mission trips to help build home abroad.

Travel around doing music choir performances throughout USA and abroad.

References

References available upon request.

Timeline

Supervisor

G2 Secure Staff
09.2022 - Current

GSA

UNIFI
07.2021 - 10.2022

Courier Driver

The Cutting Edge Courier
06.2021 - 10.2022

Vehicle Inventory Photographer

Xcite Automotive
12.2020 - 06.2021

High School Diploma -

Lee High School

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Charles H. Lyons