Charles Holmes

• Lead crisis communication initiatives, maintaining brand reputation and store support during challenging situations.
• Create surveys to assess employee feedback/in store information
• Collaborated with corporate departments to create and implement in store communications.
• Collaborate with corporate category teams to create and upload weekly merchandising planners for in store execution.
• Upload and maintain company site data and content for associate use. Ensuring the provided site information is up to date and represented in relevant site locations.
• Lead 2 direct reports, overseeing and reviewing communication content created and giving direction for upcoming and ongoing retail communications needs.

• Engage with the community through scheduled parades, tent activations and local event volunteering.
• Prepare/issue out store team activation packs/materials.
• Assist planning, organizing and set-up for all WD Pride ARG (associate resource group) events.

• Identify, develop, and deploy processes and productivity improvements to drive efficiencies within our store operations
• Project planning for rollouts and pilot programs
• Create, build, and train new processes and project training materials.
• Assist IE team in conducting/validating studies on current processes for our driver and labor standards.
• System admin for company scheduling and time and attendance application.
• Single point of contact with field staff during holiday and weather events to serve as a conduit to ensure all store needs are met and executed for maximum recovery.

• Maintain and manage a sales route of 80+ accounts. Consisting of large/small chain stores, Liquor stores, restaurants, and C-stores.
• Working with clients to plan product launch and tasting events.
• Searching and seeking out opportunities for new clients and route growth.
• Keeping up with new products and current inventory for business growth and client knowledge.

(Secondary occupation)

• Liquor Store Manager 2016-2019
• Customer Service Manager 2014-2016
• Receiving Manager 2012-2014
• Asst. Grocery Manager

• Managed total liquor store operation that achieved positive sales and customer satisfaction.
• Grew vendor and supplier relations.
• Planned event tastings for new and upcoming product.
• Store stock and product ordering
• Weekly and monthly ad changes
• Florida lottery sales and revisions
• Associate affairs, hiring and scheduling.
• Cash office and safe accountability
• Quarterly Product Inventory analysis