Charles Hudgens
Joshua,TX
Summary
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 17 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Branch Manager
4 Star & Supply
08.2012 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained P&L for a Branch that generated $4,200,000 is annual sales.
Inside Sales
4 Star Hose and Supply
03.2009 - 08.2012
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged computer system to input customer orders and pricing information.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Took inbound calls on headset, promoting products and services to secure new accounts.
Outside Sales Professional
4 Star Hose & Supply
01.2008 - 03.2009
- Attended trade shows, conferences and seminars to promote products and network with industry members.
- Demonstrated products to potential customers and answered questions to close sales.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Performed comprehensive market research to expand sales.
Warehouse Associate
4 Star Hose & Supply
05.2006 - 01.2009
- Worked at fast and steady pace to meet production goals.
- Troubleshot machinery and programming issues to exceed production goals.
- Set up equipment and installed tools and fixtures required to carry out production goals.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Powered up, calibrated and shut down fabricating machinery according to company regulations.
Education
Bachelor of Science - Business Marketing
University of Phoenix
Tempe, AZ09.2015
Skills
- Coaching and Mentoring
- Expert in Risk Management
- Banking Products and Services
- Work Prioritization
- Performance Reviews
- Operational Reports
- Retail Marketing
- Internet and E-Mail Marketing
- Policies and Procedures Implementation
- Cost Reduction and Containment
- Financial and Cash Flow Analyses
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Staff Management
- Operations Management
- Staff Supervision
- Sales management
- Business Development
- Account Review
Timeline
Branch Manager
4 Star & Supply
08.2012 - Current
Inside Sales
4 Star Hose and Supply
03.2009 - 08.2012
Outside Sales Professional
4 Star Hose & Supply
01.2008 - 03.2009
Warehouse Associate
4 Star Hose & Supply
05.2006 - 01.2009
Bachelor of Science - Business Marketing
University of Phoenix
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