Charles Hughes

Oversaw collaboration between Hillsborough County and AMI meter installation contractor from July 2021 to September 2023. Acted as backup for supervisor, managing daily work assignments for South Field Service team. Resolved work order issues and implemented solutions for non-registering AMI meters. Led premise investigations for challenging meter locations. Mentored new employees to enhance team performance.

· Responsible for overseeing 6-10 team members

· Dispatch field service work orders to team utilizing paper work orders

· Dispatch field service work orders to team utilizing AIMS computer system

· New service water turn on

· Disconnecting existing service

· Inspect meter reads for billing services

· Investigating customer complaints including water leaks

· Completing work orders in CCS System

· Assist supervisor as needed

· Dispatch field service work orders to team utilizing paper work orders

· Dispatch field service work orders to team utilizing AIMS computer system

· New service water turn on

· Disconnecting existing service

· Inspect meter reads for billing services

· Investigating customer complaints including water leaks

· Completing work orders in CCS System

· Assist supervisor as needed

• Conducted accurate readings of water meters, ensuring timely billing and service continuity.
• Identified and reported leaks or irregularities to maintain operational efficiency.
• Utilized handheld devices for data collection, enhancing accuracy in meter readings.
• Collaborated with utility management to improve efficiency minimize downtime.

• Conducted accurate meter readings to ensure billing accuracy and service reliability.
• Identified and reported discrepancies in meter data for prompt resolution and customer satisfaction.
• Maintained detailed records of meter readings and service activities to support operational efficiency.
• Collaborated with utility staff to streamline processes for improved customer service delivery.