Charles Hynes

Setup, maintain and troubleshoot local desktops, printers, conference/meeting & communication equipment, mobile devices and related accessories at location(s) under responsibility

• Maintain updated stock and records (CMDB) of the assets

• Manage lifecycle and disposal of obsolete devices

• Liaise with management for planning purchases and with local vendors / telecom providers for maintenance and replacements

• Monitor & maintain lifecycle of servers & equipment running local application & services at location(s) under responsibility

• Provide on demand ‘eyes & hands’ for equipment locally installed but centrally handled (e.g. network) in support. Timely respond to support requests from Infrastructure Operations

• Monitor backups & restore as needed

Handle user interactions from walk-in services. Resolve problems with devices, equipment, software upon user requests; guide users and interact with Helpdesk as required

• Support conferencing and video calls as requested

• Contribute to on-site and remote events as agreed with local management at location(s) under responsibility

• Support VIPs and related events as requested

• Provide support to audits as requested

Ensure incidents and requests are logged and documented in Service system

• Analyze recurring issues, identify root causes and long-term solutions; interact with architects and operations to discuss

• Perform or participate to the installation of physical components in the server room.

• Liaise with network team to properly setup new servers.

• Assist or perform support & troubleshooting activities based on roles & responsibilities agreed.

• Manage inventory and keep up to date CMDB; identify critical equipment and define mitigation plan.

• Manage backup and recovery solutions based on the businessneeds.

• Create / Update procedures for installation and end-user support.

• Define support & maintenance strategy (internally or externally) with an appropriate contract support.

• Agree roles & responsibilities between back-end infrastructure service supplier, Global IT, other suppliers

• Obtain and maintain Ferring qualification to enter controlled areas (production or laboratory) and related security rules

• Configure and Support non-standard Lab and manufacturing desktops, warehouse equipment, specialized printers

• Support dedicated manufacturing applications where trained and agreed with business

• Provide on-demand extended hours during exceptional events: major incidents impacting production activities, project activities requiring interventions during specific time windows

• Supervised barback team to ensure seamless service during peak hours.
• Maintained inventory levels, restocking supplies to optimize workflow efficiency.
• Assisted bartenders in preparing and serving beverages, enhancing customer experience.
• Implemented organization systems for glassware and tools, improving operational speed.

• Delivered exceptional customer service in high-volume dining environment.
• Assisted in training new servers on menu items and service protocols.
• Collaborated with kitchen staff to ensure timely food delivery and presentation.
• Maintained cleanliness and organization of dining area, enhancing guest experience.
• Managed multiple tables simultaneously while maintaining attention to detail and guest needs.

• Provided service to store customers
• Cleaned tables when needed
• Answered phone calls
• Took takeout orders
• Rolled linen when needed
• Set up outside seating
• Cleaned when needed

• Ran food out to customers
• Took online orders
• Sat customers upon arrival
• Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating.
• Informed servers of newly seated parties for quick service.
• Worked with the kitchen to keep customers informed about wait times and to answer questions about the food.
• Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times.