CHARLES J. COCHRAN
FIDELITY BANK
Metairie,LA
19
years of professional experience
Special Assets Assistant Manager overseeing collections operations, borrower workout negotiations, and complex delinquency resolution in banking. Leads Collections Representatives through coaching, performance reviews, hiring support, scheduling, and escalation management while protecting service quality and policy compliance. Handles loan modifications, settlements, legal and bankruptcy accounts, and credit reporting disputes, negotiating 30+ arrangements per month and collecting over $13 million in delinquency with a focus on accurate account resolution.
Work History
Special Assets Assistant Manager
18 Years 9 Months- Oversee 50 collections cases weekly, balancing resolution efforts, borrower follow-up, and compliance requirements.
- Supervise Collections Representatives, setting expectations for productivity, accountability, service quality, and policy adherence.
- Participate in hiring, interviewing, onboarding, training, and performance management to strengthen team capability.
- Guide complex collections work, including delinquency management, account research, and resolution strategies for junior staff.
- Evaluate borrower circumstances and develop loan workouts, modifications, settlements, and deferrals within lending guidelines.
- Handle legal and bankruptcy administration, payment discrepancies, credit reporting disputes, and portfolio compliance follow-up.
Education
Bachelor of Arts
Skills
Special assets & distressed loan management
Collections & delinquency management
Loan workouts
modifications & settlements
Borrower counseling & relationship management
Loss mitigation strategy
Loan servicing & account reconciliation
Legal & bankruptcy account administration
Regulatory & policy compliance
Bankruptcy stay monitoring
Supervisory leadership & team development
Employee coaching & performance management
Hiring
interviewing & employee onboarding
Workforce planning
Credit reporting dispute resolution
Charge-off management
Foreclosure referral management
Collection litigation coordination
Forbearance administration
Collateral liquidation
Skip tracing
Delinquency portfolio reporting
Credit risk analysis
Fair Credit Reporting Act compliance
FDCPA compliance
Personal Information
Title: Special Assets Assistant Manager | Collections & Loan Workout Leadership
Timeline
Special Assets Assistant Manager
FIDELITY BANK
01.2008 - CurrentRead More
Southeastern Louisiana University
Bachelor of Arts
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