CHARLES JENKINS
Palmetto
Summary
Dynamic General Manager with proven expertise in financial management, strategic planning, and operational efficiency. Skilled in enhancing client relations and resolving challenges to deliver exceptional service quality.
Overview
13
13
years of professional experience
Work History
General Manager
McDonald's Restaurant
Tampa
10.2022 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented strategic financial planning to optimize resource allocation and enhance profitability.
- Developed strategies to resolve operational challenges, enhancing efficiency and service quality across all departments.
- Led daily operations to ensure smooth restaurant functionality.
General Manager
Caspers Company McDonalds
Tampa
07.2013 - 10.2022
- Ensured smooth restaurant operations through effective daily management.
- Optimized service levels by managing team schedules and staffing efficiently.
- Coordinated comprehensive training programs for new employees on company standards.
- Maintained adequate stock levels by overseeing inventory management processes.
- Assessed employee development needs through conducting performance reviews.
- Attracted and retained customers by developing targeted marketing initiatives.
- Fostered a positive work environment through effective communication and support.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate of Arts - Business Administration
Tallahassee Community College
Tallahassee, FL05-2003
Skills
- Financial management
- Strategic planning
- Operational efficiency
- Client relations
- Inventory control
- Customer relationship management
- Performance assessment
- Effective communication
- Time management
- Leadership development
Accomplishments
OUTSTANDING GENERAL MANAGER 2015,2024 TOP 10% IN CFOA
Timeline
General Manager
McDonald's Restaurant
10.2022 - Current
General Manager
Caspers Company McDonalds
07.2013 - 10.2022
Associate of Arts - Business Administration
Tallahassee Community College