Charles Johnson
Summary
Hardworking, passionate, and dynamic job seeker with strong organizational skills coupled with a myriad of IT security skills eager to secure a position as a cybersecurity engineer. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
9
9
years of professional experience
Work History
Help Desk Support Specialist
School City Of Hobart
05.2019 - Current
- Expert at implementing security policies and procedures. Possess a strong foundation of WANs and LANs.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical Customer Support Specialist
MarketSource
08.2017 - 05.2019
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
- Provided primary customer support to external customers regarding issues with iOS and Android devices.
- By continuously updating personal knowledge of industry trends, provided relevant solutions tailored to clients'' needs.
Network Engineer Intern
InfoScope Services, Inc.
01.2015 - 06.2015
- Evaluated vendor products, making recommendations based on cost-effectiveness and alignment with organizational needs.
- Assisted in the development of comprehensive network documentation, improving overall system understanding and maintenance capabilities.
- Demonstrated adaptability by quickly learning new technologies relevant to the network engineering field.
- Aided in the successful completion of data center migrations, minimizing downtime during crucial transitions.
Education
Bachelor of Science - Computer And Information Sciences
Indiana University Northwest
Gary, IN05.2019
Certificate - Cybersecurity
Cornell University
Ithaca, NY09.2023
Skills
- Access Control
- Network Security
- Problem-solving abilities
- Damage Mitigation
- Security Recommendations
- Information Protection
- Cybersecurity Frameworks
- Python trained
References
Available upon request
Timeline
Help Desk Support Specialist
School City Of Hobart
05.2019 - Current
Technical Customer Support Specialist
MarketSource
08.2017 - 05.2019
Network Engineer Intern
InfoScope Services, Inc.
01.2015 - 06.2015
Bachelor of Science - Computer And Information Sciences
Indiana University Northwest
Certificate - Cybersecurity
Cornell University
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