Charles Kidd
Roanoke,VA
Summary
Motivated employee with a desire for new challenges. Exhibits a strong work ethic, adaptability, and exceptional interpersonal skills. Shows a proven ability to work effectively and independently, while quickly acquiring new skills.
Overview
25
25
years of professional experience
Work History
Sales Manager
Underground Printing
Blacksburg, VA
10.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Branch Manager
Lendmark Financial
Roanoke, VA
03.2012 - 10.2023
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Conducted regular performance reviews for all employees in the branch.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Created reports summarizing operational performance metrics for senior management review.
Branch Manager
American General/Springleaf Financial
Orange, VA
03.2006 - 03.2012
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Front End Supervisor
Kroger
Princeton, WV
10.1999 - 03.2006
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Education
Bachelor of Science - Business Administration And Management
Concord University
Athens, WV12.2006
Skills
- Business Development
- Training and Development
- Regulatory Compliance
- Excellent Work Ethic
- Conflict Resolution
- Proficient in MS Office
- Verbal/Written Communication
- Reporting Familiarity
- Client Relationship Management
Timeline
Sales Manager
Underground Printing
10.2023 - Current
Branch Manager
Lendmark Financial
03.2012 - 10.2023
Branch Manager
American General/Springleaf Financial
03.2006 - 03.2012
Front End Supervisor
Kroger
10.1999 - 03.2006
Bachelor of Science - Business Administration And Management
Concord University