Charles Kinsey
Atlanta,GA
Summary
Cultivated a balanced skill set in leadership, revenue generation, customer relationship management, and operational efficiency, consistently delivering results through process improvements and team development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hertz
04.2023 - 02.2026
- Directed daily branch operations while mentoring frontline staff to surpass sales targets through strategic upselling of rental upgrades, protection plans, and ancillary products.
- Spearheaded revenue growth initiatives by analyzing performance metrics, establishing sales expectations, and ensuring team accountability to individual and branch KPIs.
- Directed customer relationship management and resolved escalations, enhancing customer loyalty and safeguarding brand standards and profitability.
Customer Service Onboarding Specialist
General Wholesale Beer
09.2021 - 12.2023
- Facilitated onboarding for new wholesale customers by establishing accounts, verifying documentation, and educating clients on ordering processes and pricing structures.
- Facilitated seamless onboarding and transition for new accounts, delivering exceptional customer service.
- Facilitated collaboration between sales operations and logistics teams to address onboarding challenges and ensure precise account setup.
Administrative Assistant
Conns
07.2020 - 2022
- Executed accurate and efficient processing of financing applications and customer documentation to support sales initiatives and drive revenue growth.
- Optimized administrative processes by coordinating daily operations and aligning efforts with management and sales teams to improve overall efficiency.
- Managed customer and staff interactions to resolve issues effectively while ensuring adherence to sales policies and promoting a performance-driven atmosphere.
Education
High School Diploma -
Fulton Leader Academy
Fairburn, GA5 2019
Skills
Conflict resolution & escalation handlin
- Customer service
- Sales strategies
- Team building
- Retail operations
- Staff management
- Staff supervision
Process improvement & workflow optimization
Scheduling & time management
Inventory coordination & fleet/asset readiness
Team leadership & staff coaching
Sales performance management (KPIs)
Upselling & revenue growth strategies
Customer relationship management
Conflict resolution & escalation handlin
Timeline
Assistant Manager
Hertz
04.2023 - 02.2026
Customer Service Onboarding Specialist
General Wholesale Beer
09.2021 - 12.2023
Administrative Assistant
Conns
07.2020 - 2022
High School Diploma -
Fulton Leader Academy