Charles Kiser
Wake Forest,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Sales Manager
CBS Quality Cars
Durham, NC
07.2019 - 03.2023
- From lead, meet and greet to delivery follow-up
- I take deals at whatever level they are given to me
- I have worked at all 5 CBS stores for the last 2 years and worked with many different salesmen and managers
- I continue to hold high front and back gross and short funding times
- Submit deals to banks for funding
- Collect down payments from customers
- Collect bad checks
- Sell cars when needed
- Performed sales consultations and educated clients on products and services.
- Prepared sales production reports for senior management.
F&I Manager
CBS
Durham, NC
01.2012 - 08.2019
- Quality Cars ( I like having a steady paycheck and benefits and I have known the principal for many years
- It was a good move)
- F, Secure financing for customers
- Close customers on payment
- Sell insurance products in the financing
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Rolesville
01.2011 - 12.2011
- Auto Park and RV’s ( Lost my job after my wife died in December 2010
- I had worked for the Auto Park before and was offered a partnership there
- Parted ways as his expenses were too high to make a reasonable living for both of us)
- Business partner, bought and sold cars & RV’s
- Managed the books
- Secured financing as needed
- Prior history 20+ years F&I in auto dealerships
Education
High School Diploma -
Asheboro High School
Asheboro, NC06.1974
Some College (No Degree) - Wildlife Biology
North Carolina State University
Raleigh, NCSkills
- Product and Service Management
- Sales Tracking
- Persuasive Negotiations
- Problem Solving
- Customer Service
- Sales Process
References
References available by request.
Additional Information
- AFIP ( Association of Finance and Insurance Professionals) certified. Schooled in Finance Law.
- Hendrick trained.
- School trained by Credit Acceptance in the CAPS program. Can use software to approve customers with a number of lenders.
- Previously licensed for life and health insurance sales in NC and VA.
Timeline
Sales Manager
CBS Quality Cars
07.2019 - 03.2023
F&I Manager
CBS
01.2012 - 08.2019
Rolesville
01.2011 - 12.2011
High School Diploma -
Asheboro High School
Some College (No Degree) - Wildlife Biology
North Carolina State University
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