Charles Kline
Edgewood,MD
Summary
Adept at customer service and support, I elevated customer satisfaction at Royal Farms by having a strong knowledge of the menu and services we offer and being able to handle complaints, if any, quickly, efficiently, and calmly to ensure the customer's satisfaction.
My tenure at The Island honed my skills in order fulfillment and maintaining high service standards. I made sure each order was made correctly, safely, and fast, and I made sure each customer left the restaurant happy.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Royal Farms
Joppa, MD
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Trained new associates in customer service protocols, elevating overall team's performance.
Food Runner, Line Cook
The Island
Edgewood, MD
05.2022 - 10.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Education
High School Diploma -
Edgewood Highschool
Edgewood05-2025
Skills
- Customer service
- Customer support
- Product knowledge
- Guest services
- Calm and professional under pressure
- Order fulfillment
Timeline
Customer Service Associate
Royal Farms
08.2023 - Current
Food Runner, Line Cook
The Island
05.2022 - 10.2022
High School Diploma -
Edgewood Highschool
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