Charles Knapp Jr.
Narrowsburg,NY
Summary
Worked in various departments throughout company gaining knowledge and expertise in multiple aspects of the business. Worked independently authoring spreadsheets, documents, RFP's, and technical documents and specifications. Responsible for evaluating RFP's and making recommendations to management based on requirements. Maintained owner accounts for a company owned timeshare, including quarterly billing, collecting deeds, paying bills, and serving as secretary of the association.
Overview
33
33
years of professional experience
Work History
Senior Accountant
Woodloch Pines Resort
09.2023 - 12.2023
- Maintained integrity of general ledger and chart of accounts.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Prepared monthly journal entries and reconciliations.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
Account Manager
Woodloch Pines Resort
06.2012 - 12.2023
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Maintained corporate records, including deeds for time segment owner.
- Develop calendar ensuring owners had advance notice of when their segment would occur.
- Managed 245 segment owners including billing statements, unit sales, and special requests.
Purchasing Agent
Woodloch Pines Resort
09.2009 - 12.2023
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Increased profitability by analyzing spend data and identifying opportunities for cost reduction.
- Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
- Enhanced product quality by monitoring supplier performance and addressing non-compliance issues.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Boosted organizational productivity by promptly addressing internal stakeholder requests for materials or information related to purchasing activities.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Reduced lead times by implementing strategic inventory management practices.
- Developed procurement strategies, aligning them with corporate goals for maximum impact.
- Collaborated with internal departments to identify and manage demand for material and services.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Maintained documentation for all purchases.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Sole Purchasing Agent for 650+ employees responsible for all aspects, excluding food and liquor.
Telecommunications Manager
Woodloch Pines Resort
05.2000 - 09.2014
- Followed standards and procedures to maintain safe work environment.
- Conducted thorough audits of existing telecommunications systems to identify areas for improvement and recommend upgrades.
- Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Participated in disaster recovery planning initiatives, securing reliable backup solutions for essential telecommunication services during emergencies.
- Installed and maintained systems and analyzed users' needs.
- Evaluated RFP responses and set up favorable pricing.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Accurately read, understood and carried out written instructions.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Responsible for all adds, moves, and changes for all telecommunications devices, overseeing 1,000+ telephones throughout complex.
- Maintained and oversaw upgrades to Meridian1 PBX and associated voice mail system.
Director of Information Services
Woodloch Pines Resort
07.1999 - 09.2009
- Reduced downtime for critical systems by establishing effective maintenance and support procedures.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
- Optimized technology infrastructure by evaluating needs, researching solutions, and making data-driven recommendations.
- Delivered administrative and professional leadership to information services staff.
- Built a skilled technical support team that delivered timely resolutions to end-user issues while maintaining high customer satisfaction scores.
- Designed custom software applications that addressed specific business challenges, leading to improved workflow efficiencies.
- Created comprehensive disaster recovery plans, ensuring business continuity in the event of unforeseen events or system failures.
- Oversaw successful migration of legacy systems to modern platforms, improving system performance and reliability.
- Played pivotal role in successful completion of large-scale technology projects by managing timelines, resources, and stakeholder expectations effectively.
- Managed life cycle replacement of hardware and software.
- Implemented robust cybersecurity measures to safeguard sensitive data against potential threats or breaches.
- Led cross-functional teams on high-priority projects to achieve organizational goals within tight deadlines.
- Cultivated a culture of continuous improvement within IT department through regular evaluation and optimization of existing processes.
- Liaised with other departments to minimize network interruptions and possible downtime.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for maintaining, monitoring and upgrading Novell servers utilizing various operating systems.
- Provided support to 650+ employees for computer and peripheral devices.
- Provided training to 125+ employees on proprietary software and commercial packages including Microsoft Office.
Information Services Technician
Woodloch Pines Resort
09.1995 - 07.1999
- Installed and configured network printers and other peripheral devices.
- Improved user experience by providing timely and accurate information services support.
- Trained new employees on proper use of information services tools, ensuring consistency in service delivery across the team.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person consultations promptly and professionally.
- Implemented effective troubleshooting procedures, reducing downtime and improving overall system reliability.
- Developed custom reports for management using advanced data analysis techniques, facilitating informed decision-making processes.
- Enhanced system performance with regular maintenance and updates for optimal functionality.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and resolved hardware and software issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Provided first line support to 650+ end-users for hardware and software issues.
Emergency Medical Technician/Safety Officer
Woodloch Pines Resort
09.1992 - 09.1995
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Followed all safety protocols and took necessary precautions while providing care.
- Observed patient behavior to report changes to medical personnel.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Assessed medical conditions of patients in pre-hospital settings.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Made regular safety patrols of two resort properties totaling 500 acres.
- Provided emergency medical care as required to 650+ staff and 1,200+ guests during shift.
Bus Driver
Woodloch Pines Resort
07.1990 - 09.1992
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Trained new drivers on company policies, route details, and customer service best practices, fostering a supportive team atmosphere.
- Operated 20 passenger bus on resort property transporting guests and staff safely throughout complex.
- Provided excellent customer service to guests attempting to locate various resort activities and amenities.
Education
Bachelor of Science - Secondary Education, Chemistry
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.1990
Skills
- General ledger accounting
- Report Writing
- Balance sheets
- General Ledger
- Statement Review
- Bookkeeping and Reconciliation
- Advanced Word and Excel
- Microsoft Office
- Data Evaluation
- Research
- Professional telephone demeanor
- Document and Records Management
- Email Etiquette
- Billing Adjustments and Refunds
- Administrative duties
Timeline
Senior Accountant
Woodloch Pines Resort
09.2023 - 12.2023
Account Manager
Woodloch Pines Resort
06.2012 - 12.2023
Purchasing Agent
Woodloch Pines Resort
09.2009 - 12.2023
Telecommunications Manager
Woodloch Pines Resort
05.2000 - 09.2014
Director of Information Services
Woodloch Pines Resort
07.1999 - 09.2009
Information Services Technician
Woodloch Pines Resort
09.1995 - 07.1999
Emergency Medical Technician/Safety Officer
Woodloch Pines Resort
09.1992 - 09.1995
Bus Driver
Woodloch Pines Resort
07.1990 - 09.1992
Bachelor of Science - Secondary Education, Chemistry
Bloomsburg University of Pennsylvania
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