Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Charles Krokey

Lancaster,OH

Overview

8
8
years of professional experience

Work History

Bwl Team Lead

Giant Eagle
03.2025 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Dairy Lead

Giant Eagle
02.2023 - 02.2025
  • Secured consistent customer sales with knowledgeable, friendly support.
  • Promoted products by tracking offerings and prices.
  • Minimized store thefts through strategic monitoring and customer observation.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Located requested items from racks or storage areas.
  • 2.5 Years

Cashier

Circle K
05.2022 - 01.2023
  • Posted charges against accounts and generated statements.
  • Utilized POS systems efficiently, minimizing customer wait times.
  • Totaled purchases and accepted payments using touch-screen register system.
  • Covered multiple store areas by cross-training in different roles.
  • Handled returns and exchanges with focus on customer satisfaction.
  • Addressed customer questions and complaints with professionalism.
  • Kept clean, organized, and well-stocked checkout areas.
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor.
  • Fixed checkout merchandise displays with continuous resets during down periods.
  • Managed cash register efficiently, ensuring accurate transactions.
  • 1 Year

Picker

Amazon
01.2020 - 11.2022
  • Located, selected and assembled finished goods to complete customer orders.
  • Answered customer and employee questions about merchandise availability or locations.
  • Obtained refunds from vendors for damaged or defective items.
  • Customized packaging and padding options based on specific item shapes and materials.
  • Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs.
  • 3 Years

Package Handler

Fedex
01.2017 - 03.2020
  • Utilized hand-held scanners to update inventory and track package locations.
  • Participated in regular safety meetings to stay informed on best practices.
  • Reported any package discrepancies or damages immediately to supervisors.
  • Ensured all packages were secured properly during transit by using straps, pads, or other necessary materials.
  • Scanned barcodes on packages using handheld devices to track shipments.
  • Trained new employees on proper package handling techniques, equipment operation, and safety procedures.
  • 3.5 Years

Education

High School Diploma -

Lancaster High School
Lancaster, OH
01.2003

Skills

  • Sales Till Operation, To complete
  • Customer Service, To complete
  • Customer Satisfaction, To complete
  • Mobile Device Management, To complete
  • E-Commerce, To complete
  • Ethics, To complete
  • Sales, To complete
  • Forecasting, To complete
  • Professional Attitude, To complete

LANGUAGES

Other, Native/Bilingual

Timeline

Bwl Team Lead

Giant Eagle
03.2025 - Current

Dairy Lead

Giant Eagle
02.2023 - 02.2025

Cashier

Circle K
05.2022 - 01.2023

Picker

Amazon
01.2020 - 11.2022

Package Handler

Fedex
01.2017 - 03.2020

High School Diploma -

Lancaster High School

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Charles Krokey