Charles Krokey
Lancaster,OH
Overview
8
8
years of professional experience
Work History
Bwl Team Lead
Giant Eagle
Lancaster, OH
03.2025 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Dairy Lead
Giant Eagle
02.2023 - 02.2025
- Secured consistent customer sales with knowledgeable, friendly support.
- Promoted products by tracking offerings and prices.
- Minimized store thefts through strategic monitoring and customer observation.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Located requested items from racks or storage areas.
- 2.5 Years
Cashier
Circle K
05.2022 - 01.2023
- Posted charges against accounts and generated statements.
- Utilized POS systems efficiently, minimizing customer wait times.
- Totaled purchases and accepted payments using touch-screen register system.
- Covered multiple store areas by cross-training in different roles.
- Handled returns and exchanges with focus on customer satisfaction.
- Addressed customer questions and complaints with professionalism.
- Kept clean, organized, and well-stocked checkout areas.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Managed cash register efficiently, ensuring accurate transactions.
- 1 Year
Picker
Amazon
01.2020 - 11.2022
- Located, selected and assembled finished goods to complete customer orders.
- Answered customer and employee questions about merchandise availability or locations.
- Obtained refunds from vendors for damaged or defective items.
- Customized packaging and padding options based on specific item shapes and materials.
- Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs.
- 3 Years
Package Handler
Fedex
01.2017 - 03.2020
- Utilized hand-held scanners to update inventory and track package locations.
- Participated in regular safety meetings to stay informed on best practices.
- Reported any package discrepancies or damages immediately to supervisors.
- Ensured all packages were secured properly during transit by using straps, pads, or other necessary materials.
- Scanned barcodes on packages using handheld devices to track shipments.
- Trained new employees on proper package handling techniques, equipment operation, and safety procedures.
- 3.5 Years
Education
High School Diploma -
Lancaster High School
Lancaster, OH01.2003
Skills
- Sales Till Operation, To complete
- Customer Service, To complete
- Customer Satisfaction, To complete
- Mobile Device Management, To complete
- E-Commerce, To complete
- Ethics, To complete
- Sales, To complete
- Forecasting, To complete
- Professional Attitude, To complete
LANGUAGES
Other, Native/Bilingual
Timeline
Bwl Team Lead
Giant Eagle
03.2025 - Current
Dairy Lead
Giant Eagle
02.2023 - 02.2025
Cashier
Circle K
05.2022 - 01.2023
Picker
Amazon
01.2020 - 11.2022
Package Handler
Fedex
01.2017 - 03.2020
High School Diploma -
Lancaster High School