Richard Ostrander
Retail Manager
Washington,PA
Summary
Ambitious Manager experienced in Retail sales. Proven leader with history of bringing in strong sales numbers and exceeding targets. Dedicated to innovative entrepreneurship and quality customer service.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Team Lead
Crocs
Washington, PA
11.2017 - 03.2022
- Opening and closing the store, working the register, cash management, giving great customer service, processing shipment, keeping the store stocked and organized, cleaning, inventory control, loss prevention, supervising staff.
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
GH Bass & Co
Washington, PA
09.2013 - 11.2017
- Hiring, scheduling, floor sets, cash handling, conference calls, customer service
Acting Store Manager
G. H. Bass & co
Washington, PA
09.2013 - 11.2017
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Developed new store location from ground up by hiring and training efficient team.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Supervisor
Payless ShoeSource
Washington, PA
04.2012 - 09.2013
- Cash handling, opening and closing store, conference calls, hiring
Education
High School Diploma -
Bethlehem Central Senior High School
Fredericktown, PA 09.1992 - 06.2005
Skills
Cash Handling
Sales expertise
Retail store support
Stocking and replenishing
Stock management
Strategic sales knowledge
Key holder experience
Money handling abilities
Staff Management
Coaching and mentoring
Sales and marketing
Time management
Relationship building
Goals and performance
Employee training
Meeting sales goals
Till counting
Store opening and closing
Point of sale operation
Organization
Cash register operation
Multitasking Abilities
Flexible and Adaptable
Self-Motivated
Excellent Communication
Critical Thinking
Interpersonal Communication
Training and Development
Timeline
Team Lead
Crocs
11.2017 - 03.2022
Assistant Manager
GH Bass & Co
09.2013 - 11.2017
Acting Store Manager
G. H. Bass & co
09.2013 - 11.2017
Supervisor
Payless ShoeSource
04.2012 - 09.2013
High School Diploma -
Bethlehem Central Senior High School
09.1992 - 06.2005