Dawn Dietl
Cameron,TX
Overview
5
5
years of professional experience
Work History
Team Lead
Tractor Supply Company
Rockdale, TX
02.2025 - 05.2026
- Guided team performance to achieve operational goals and enhance customer satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Mentored new employees on best practices in customer service and product knowledge.
- Implemented training programs that improved team productivity and efficiency metrics.
- Collaborated with management to identify areas for process improvement across departments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
Murphy USA
Rockdale, Texas
06.2024 - 02.2026
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Dollar Tree
Rockdale, TX
10.2025 - 04.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, restocking items as necessary to maintain store presentation.
- Implemented best practices for cash handling and transaction accuracy to reduce discrepancies.
- Led efforts to streamline checkout processes, improving overall customer experience and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
School Bus Monitor
Rockdale Independent School District
Rockdale, Texas
02.2024 - 06.2024
- Conducted pre-trip inspections of the bus to ensure it was safe for transportation.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Provided assistance to disabled students when getting on and off the bus.
Cafeteria Worker
Rockdale Independent School District
Rockdale, Texas
08.2023 - 02.2024
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Stocked shelves with necessary supplies for cafeteria operations.
Manager
Smart Pawn
Rockdale, Texas
11.2022 - 05.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Cashier
Smart Pawn
Rockdale, Texas
09.2022 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Assistant Manager
Domino's Pizza
Rockdale, Texas
04.2022 - 09.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Team Lead
Tractor Supply
Rockdale
06.2021 - 04.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Cashier
Tractor Supply
Rockdale
04.2021 - 11.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Sultana
Hesperia, CA05.2007
Skills
- Cash Handling
- Customer Service
- Cash Register Operation
- Payment Processing
- Drawer balancing
- Payment Collection
- ID Verification
- POS Systems
- Returns processing
- Customer Assistance
- Loyalty Program Promotion
- Cash Management
- Currency counting
- Time management skills
- Inventory Management
- Cash Drawer Balancing
- Attention to detail
- Customer focus
- Coaching and mentoring
- Employee training
- Client communication
- Task delegation
- Marketing
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
- Flexible schedule
- Cash handling
- Coaching
- Overseeing daily activities
- Client service
- Onboarding and orientation
Timeline
Cashier
Dollar Tree
10.2025 - 04.2026
Team Lead
Tractor Supply Company
02.2025 - 05.2026
Cashier
Murphy USA
06.2024 - 02.2026
School Bus Monitor
Rockdale Independent School District
02.2024 - 06.2024
Cafeteria Worker
Rockdale Independent School District
08.2023 - 02.2024
Manager
Smart Pawn
11.2022 - 05.2023
Cashier
Smart Pawn
09.2022 - 10.2022
Assistant Manager
Domino's Pizza
04.2022 - 09.2022
Team Lead
Tractor Supply
06.2021 - 04.2022
Cashier
Tractor Supply
04.2021 - 11.2021
High School Diploma -
Sultana