Charles Kwena
Arlington,TX
Summary
Proven leader at Royal Wine Corp, adept in decision-making and customer service, significantly enhanced team performance through effective training and mentoring. Skilled in cash handling and fostering an inclusive atmosphere, ensuring seamless operations and high productivity across various roles.
Overview
20
20
years of professional experience
Work History
Shift Manager
Royal Wine Corp
08.2022 - 12.2023
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Floor Manager
Royal Wine Corp
03.2020 - 07.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
Warehouse Associate
Royal Wine Corp
04.2004 - 06.2020
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Kakamega High School
Kakamega Kenya 11.1973
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Shift Manager
Royal Wine Corp
08.2022 - 12.2023
Floor Manager
Royal Wine Corp
03.2020 - 07.2022
Warehouse Associate
Royal Wine Corp
04.2004 - 06.2020
High School Diploma -
Kakamega High School
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