Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Charles Lanier

Lithia,FL

Summary

Resourceful & responsible professional able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate services.

Overview

6
6
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
03.2023 - 01.2024
  • Placed received items into inventory, using barcode
    scanners to mark the products location within the
    warehouse.
  • Built customer orders to be shipped to the customer
    using boxes, tape machines, dunnage and shipping labels.
  • Made extra effort to maintain a clean and safe work
    environment; Escalated safety concerns to management.
  • Performed troubleshooting on workstation equipment;
    Escalated problems to management when requiring
    intervention.
  • Exceeded company productivity expectations by 27%,
    while maintaining an above average level of quality.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Supervised and trained new staff in performing census.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Supported a continuous improvement culture within the Customer Fulfillment department by identifying and sharing best practices among team members.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Delivery Driver

Self Employed
04.2019 - 02.2023
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Made efficient use of smart phone to coordinate deliverys
  • Maintained a consistently positive customer satisfaction rating.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Self-motivated, with a strong sense of personal responsibility.

Cashier

Lowe's
09.2017 - 04.2019
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Arts - Graphic Design

The Art Institute of Tampa
Tampa, FL

Certificate - Medical Assisting

Sanford Brown Institute
Tampa, FL
01.2009

GED -

P.C.H.S.
Plant City
01.2007

Skills

  • Fast learner; Adaptable
  • Resourceful; Creative
  • Computer literate
  • Written & verbal communication
  • Troubleshooter; Problem-Solver
  • Cash Register; Cash handling
  • Critical thinking skills
  • Detail Oriented
  • Punctual & Reliable
  • Resilient

Hobbies

Music

Art

Cooking

Computers

DIY

Gardening

Timeline

Customer Fulfillment Associate

Amazon
03.2023 - 01.2024

Delivery Driver

Self Employed
04.2019 - 02.2023

Cashier

Lowe's
09.2017 - 04.2019

Bachelor of Arts - Graphic Design

The Art Institute of Tampa

Certificate - Medical Assisting

Sanford Brown Institute

GED -

P.C.H.S.

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Charles Lanier