Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles LaVigne

San Diego,CA

Summary

Detailed Collections Agen bringing over 5 years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.

Overview

29
29
years of professional experience

Work History

Security Supervisor

Renegade Country
05.2021 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Collections Agent

Credit Solutions Corp.
11.2019 - 10.2023
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reached out to approximately 150 account holders daily.

Angler's Arsenal

Store Manager
01.2001 - 10.2019
  • Lifted and carried stacks of boxes and supplies weighing up to 100 pounds, transporting with vehicles and hand trucks when necessary.
  • Obtained and set up specialized recreation equipment, supplies and props for programs, activities and events.
  • Accepted and responded to 50 questions and service requests per event, both in person and over phone.
  • Counted money and made change for customers.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
  • Maintained inventory and submitted written requests for supplies to keep stock levels even.
  • Assisted with logistical requirements for events and meetings.
  • Contacted trade-specific companies for equipment and building repair quotes.
  • Monitored expenditures and recommended vendor changes to eliminate issues.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Set up and disassembled building furnishings and arrangements, preparing for and cleaning after games and special events.

Dj/ Security Supervisor

InCahoots Dance Hall And Saloon
04.1995 - 12.2018
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Collaborated with management to develop security policies and procedures.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Kept team compliant with security protocols and appearance standards.

Education

High School Diploma -

El Capitan High School
Lakeside, CA
07.1991

Skills

  • Investigative Procedures
  • Security Resource Management
  • Operational Effectiveness
  • Compliance Management
  • File and Records Management
  • Daily Status Reports
  • Skilled in Conflict Resolution
  • Safety and Security Regulations
  • Credit Adjustments
  • Time Management
  • Skip Tracing
  • Fair Debt Practices
  • Account Management
  • Credit and Collections

Timeline

Security Supervisor

Renegade Country
05.2021 - Current

Collections Agent

Credit Solutions Corp.
11.2019 - 10.2023

Angler's Arsenal

Store Manager
01.2001 - 10.2019

Dj/ Security Supervisor

InCahoots Dance Hall And Saloon
04.1995 - 12.2018

High School Diploma -

El Capitan High School

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Charles LaVigne